外貿函電試卷一、選擇題（每題2分，共20分）A.WehaveheardfromyournamethroughtheChamberofCommerce.B.Wearewritingtoyouwithaviewtoestablishingbusinessrelations.C.Wetakethelibertyofwritingtoyouinthehopeofestablishingtradeconnections.D.Wearepleasedtoinformyouthatweareinterestedinyourproducts.A.Pleasesendusyourbestquotationsforthefollowingitems.B.Wewouldliketohaveyourlowestpricefortheproducts.C.Kindlyinformusofthepricesoftheitemsweareinterestedin.D.Wedemandtoknowthepricesofyourproducts.A.產品規格B.產品價格C.付款方式D.客戶的個人信息A.Weinsistthatyoupayadepositof30%immediately.B.Wekindlyrequestyoutopayadepositof30%toconfirmtheorder.C.Youmustpayadepositof30%beforewecanproceed.D.Wesuggestthatyoupayadepositof30%assoonaspossible.A.Thegoodsshouldbepackedinstrongcartons.B.Thepackagingshouldbeattractiveandsuitableforretail.C.Thegoodsmustbepackedinthesamewayasbefore.D.Thepackagingshouldbeascheapaspossible.A.貨物名稱B.貨物數量C.貨物價格D.貨運公司名稱A.Weregrettoinformyouthatwehavefoundsomedefectsinthegoods.B.Wekindlyrequestyoutotakeappropriatemeasurestosolvetheproblem.D.Wehopethatthisissuecanberesolvedamicably.A.Wewouldliketoexpressourgratitudeforyourcooperation.B.Thankyouforyoursupportandwelookforwardtocontinuingourbusinessrelationship.C.Weappreciateyoureffortsinthistransaction.D.Wearegratefulforyourpromptpayment.A.Wekindlyremindyouthatthepaymentisoverdue.B.Werequestyoutosettlethepaymentassoonaspossible.C.Weurgeyoutomakethepaymentimmediately.D.Wethreatentotakelegalactionifthepaymentisnotmade.A.Weregrettoinformyouthatwehavecancelledyourorder.B.Wearesorrytoinformyouthatweareunabletofulfillyourorder.C.Weapologizefortheinconveniencecausedthecancellationofyourorder.D.Wearepleasedtoinformyouthatyourorderhasbeencancelled.二、填空題（每題2分，共20分）1.Wearewritingtoyouinthehopeofestablishing________businessrelations.2.Pleasesendusyourbest________forthefollowingitems.3.Wekindlyrequestyoutopaya________of30%toconfirmtheorder.4.Thegoodsshouldbepackedin________cartons.5.Weregrettoinformyouthatwehavefoundsome________inthegoods.6.Wekindlyremindyouthatthe________isoverdue.7.Weapologizefortheinconveniencecausedthe________ofyourorder.8.Wewouldliketoexpressour________foryourcooperation.9.Pleaseinformusofthe________oftheitemsweareinterestedin.10.Wehopethatthisissuecanberesolved________.三、簡答題（每題10分，共30分）1.請簡述外貿函電中建立業務關系的常用表達方式。2.請簡述外貿函電中詢問產品價格的禮貌表達方式。3.請簡述外貿函電中告知客戶發貨信息的必要信息。四、寫作題（30分）你是一家玩具公司的銷售經理，最近收到了一封來自德國客戶的詢價信。客戶對你們的玩具產品很感興趣，并詢問了產品價格、包裝要求和付款方式。請回復客戶，提供相關信息，并表達建立長期合作關系的愿望。一、選擇題答案：1.D2.B3.C4.A5.B6.C7.D8.A9.B10.C二、填空題答案：1.qualityproblem2.deliverydate3.paymentterm4.cooperation5.delay6.shipment7.satisfaction8.apology9.specification10.promptly三、簡答題答案：1.建立業務關系的常用表達方式包括：表明得知對方信息的途徑、介紹自己公司的業務范圍、表達建立關系的愿望。2.詢問產品價格的禮貌表達方式包括：請求對方提供最佳報價、詢問對方能否提供優惠價格、告知對方將對其報價進行考慮。3.告知客戶發貨信息的必要信息包括：發貨日期、運輸方式、預計到達時間、貨物追蹤信息。四、寫作題答案（示例）：Dear[Customer'sName],Thankyouforyourinquiryaboutourtoyproducts.Wearepleasedtoknowthatyouareinterestedinourproducts.Regardingtheprice,wehaveenclosedourlatestpricelistforyourreference.Pleasenotethatthepricesaresubjecttochangewithoutpriornotice.Asforthepackaging,wecanpackthetoysaccordingtoyourrequirements.Forthepaymentterm,weacceptpaymentLetterofCredit.WewouldappreciateitifyoucouldopenanirrevocableLetterofCreditinourfavoruponconfirmationoftheorder.Wehopetoestablishalongtermbusinessrelationshipwithyouandassureyouofourbestserviceatalltimes.Lookingforwardtoyourfavorablereply.Bestregards,[YourName]1.外貿函電的基本格式和結構。2.建立業務關系的常用表達方式。3.詢問產品價格的禮貌表達方式。4.告知客戶發貨信息的必