ICS

35.240.01

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中華人民共和國國家標準

GB/T45421—2025

城市公共設施非物流用智能儲物柜

服務規范

Urbanpublicfacilities—Intelligentstoragelockersofnon?logistics—

Servicespecification

2025-02-28發布2025-06-01實施

國家市場監督管理總局發布

國家標準化管理委員會

GB/T45421—2025

目次

前言

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Ⅲ

1

范圍

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1

2

規范性引用文件

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1

3

術語和定義

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1

4

基本要求

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1

4.1

智能儲物柜

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1

4.2

組織管理

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2

5

服務內容及要求

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2

5.1

一般要求

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2

5.2

存取服務

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2

5.3

逾期處理服務

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5.4

投訴處理服務

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5.5

擴展服務

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3

5.6

監控服務

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3

5.7

滿意度調查

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6

運維管理

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3

6.1

布設

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3

6.2

撤柜

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6.3

維護

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6.4

安全和應急

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7

評價與改進

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5

7.1

評價內容

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5

7.2

組織和流程

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7.3

改進

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5

參考文獻

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6

Ⅰ

GB/T45421—2025

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規則》的規

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發布機構不承擔識別這些專利的責任。

本文件由全國城市公共設施服務標準化技術委員會（SAC/TC537）提出并歸口。

本文件起草單位：中國電子工程設計院股份有限公司、北京市標準化研究院、西安長安大學工程設

計研究院有限公司、中關村樂家智慧居住區產業技術聯盟、宜賓職業技術學院、首都經濟貿易大學、

中國勘察設計協會、北京標準化協會、深圳市沐騰科技有限公司、武漢未來數字產業有限公司、綠建智

慧科技（北京）有限公司、中路高科交通科技集團有限公司、青建集團股份公司、政通人和（上海）技

術服務有限公司。

本文件主要起草人：婁宇、董蔭、鄭開峰、侯全華、劉知羽、翟傳明、賈磊、姚翠友、丁錄永、

張永剛、劉紅平、藍俞靜、毛鑫、肖艷娟、李洪鵬、李達、李鵬、程衛東、李志華、耿玥、井曉鵬、

楊艷紅、孫玥、鄭巧英、劉丹丹、盧希、付東普、王瑛、于思洋、田川、王勝、劉曉英、魏路。

Ⅲ

GB/T45421—2025

城市公共設施非物流用智能儲物柜

服務規范

1范圍

本文件規定了非物流用智能儲物柜（以下簡稱“智能儲物柜”）服務的基本要求、服務要求、運維

管理、評價與改進。

本文件適用于儲物柜運營方對公共場所內非第三方參與、僅為個人暫時存儲物品使用的智能儲物柜

進行管理與服務。

2規范性引用文件

下列文件中的內容通過文中的規范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB4943.1音視頻、信息技術和通信技術設備第1部分：安全要求

GB/T19038顧客滿意測評模型和方法指南

GB/T19039顧客滿意測評通則

GB/T28200鋼制儲物柜（架）技術要求及試驗方法

GB/T37973信息安全技術大數據安全管理指南

3術語和定義

下列術語和定義適用于本文件。

3.1

智能儲物柜intelligentstoragelockers

基于物聯網技術，能夠暫存物品，并進行監控、管理及保管物品的服務設備。

4基本要求

4.1智能儲物柜

4.1.1一般要求

4.1.1.1應選擇安全無污染的材料及器件，柜體應符合GB/T28200的規定。

4.1.1.2智能儲物柜格口的尺寸應滿足不同規格物品的存取需求，格口門應可視，且具備良好的密閉性。

4.1.1.3應根據不同使用場景，配置聯網、通信、照明、遠程升級、應急解鎖等功能。

4.1.2