“十二五”職業教育國家規劃教材旅游情景英語課件制作：蔡慧（第二版）

旅游情景英語Unit3-3ServicesattheHotel

旅游情景英語ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionReviewHomeworkUnit3-3

旅游情景英語Reviewlaundryservice，laundrylist，laundrybag，fillout，ready，expressservice，charge，surcharge，returnKeywordsandphrasesUnit3-3

旅游情景英語Review1.Whenaguestwantstohavesomelaundrydone,whatwouldyouasktheguesttodofirst?2.Whydowechargeextraforanexpressservice?Unit3-3

旅游情景英語Mainpoints

1.Pleasefillinthelaundrylist.2.Priorityprocessing.Unit3-3

旅游情景英語DiscussionWordsandPhrasesUsefulExpressionsTheRoleofaRoomAttendantUnit3-3

旅游情景英語WordsandPhrasesturn-downservice開夜床standardroom標準間queen-sizebed加大床king-sizebed特大床air-conditioner空調設備mini-bar迷你酒吧safebox保險箱Unit3-3

旅游情景英語remotecontrol遙控器TVprogram/movieguide電視指南postcard明信片slippers/?sl?p?z/n.

拖鞋pillow/?p?l??/n.

枕頭T-shirt/?ti????t/

n.T恤Unit3-3

旅游情景英語sweater/?swet?(r)/n.毛衣dress/dres/n.

連衣裙shorts/???ts/n.

短褲trousers/?tra?z?z/n.長褲suit/su?t/n.

套裝overcoat/???v?k??t/n.

風衣jeans/d?i?nz/n.

牛仔褲Unit3-3

旅游情景英語washing/?w????/n.手洗，洗滌dry-cleaning/?dra??kli?n??/n.干洗ironing/?a??n??/n.熨燙dyeing/?da???/n.染色mending/?mend??/n.縫補，修補shrink/?r??k/v.縮水，（使）縮小，（使）收縮fade/fe?d/vi.退色Unit3-3

旅游情景英語UsefulprofessionalknowledgeThedutiesofroomattendantinclude

SpecialrequestforguestserviceUnit3-3

旅游情景英語Thedutiesofroomattendantinclude:(1)Makinguptherooms(2)Changinglinensandtowels(3)Cleaningandpolishingfloorandfurniture(4)Washingbathroom(5)Doingtheturn-downservice(6)SupplyingtheroomswiththenecessaryitemsUnit3-3

旅游情景英語Specialrequestsforguestservice(1)guestlaundry(2)extrabed(3)otherpersonalservicesUnit3-3

旅游情景英語Thechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.Theroomneedstobecleanedupeveryday.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.TheRoleofaRoomAttendantUnit3-3

旅游情景英語Thedutiesofroomattendantincludemakinguptherooms;changinglinensandtowels;cleaningandpolishingfloorandfurniture;washingbathroom;doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.Unit3-3

旅游情景英語Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.Housekeepersareresponsibleforguestsatisfaction,makingsurethatspecialrequestforguestservicesuchasguestlaundry,extrabed,andotherpersonalservicesaremetandpublicareacleaningisscheduledsoastominimizedisturbancetoguests.Unit3-3

旅游情景英語Notes:1.Thechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.客房服務就是保持房間和公共場所處于令人滿意的狀態。2.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.客房服務員應該有禮貌的整理客人房間，在沒有得到客人允許的情況下不得隨意進入客人房間。3.Changinglinensandtowels更換棉織品和毛巾。Unit3-3

旅游情景英語4.Cleaningandpolishingfloorandfurniture清潔地板和家具，并保持它們的光亮。5.Doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.開夜床服務并提供房間的必需品，諸如枕頭和電吹風等。6.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.當班的客房服務員還要維護工作用的設備，并在每天下班前把客房部的房務工作車補充完整。Unit3-3

旅游情景英語7.Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.客房部的職責不僅僅是清潔工作。8.Andotherpersonalservicesaremetandpublicareacleaningisscheduledsoastominimizedisturbancetoguests.其他個人服務的滿足以及公共區域的清潔要有計劃，以便最大限度地減少對于客人的干擾。Unit3-3

旅游情景英語ImitativewritingAccordingtothetextandconversations

towriteadialogueaboutofferingspecialrequestserviceforguests.PracticeTaskOne:Unit3-3

旅游情景英語Actouttheplaywithyourpartner.Youarearoomattendant,isgoingtodoturn-downserviceforaladyinroom1568ofShangrilaHotel.TaskTwo:Role-play

Unit3-3

旅游情景英語Discussion:Discusstheworkprocedureofturn-downservice.ExtendingUnit3-3

旅游情景英語ConclusionwordsUsefulExpressionsforturn-do