商務英語基礎（1），（2）期末復習題提要商務英語基礎（1），（2）是中央廣播電視大學英語專業商務方向)的必修設課,分為“商務英語基礎（1），（2）”,在兩個學期完成.“商務英語基礎（1），（2）”教學時間為36周,4個學分,使用的教材是由中央廣播電視大學和外語教學與研究出版社聯合引進改編的多媒體教材《步入商界—商務英語初級》。同學們在復習時，除了參考復習提要外，應重點掌握教材所列方框中WORDCHECK和LANGUAGESUMMARY的內容。“商務英語基礎（2）”的學習和考試范圍為教材的12-20單元。UNIT12商務信函一、掌握商務信函中的七個重點部分（1）稱謂：DearSir/Madam,….（2）開頭：I’mpleasedtd….,Thankyoufor….（3）提供背景資料：Iunderstandthatyourreasonsfor…..（4）提出問題：IWouldlikeyouto…..(5)說明意見:I’msurethat…..(6)提出請求：I’amsurethatthisnewinformatiomwillencourageyouto…..(7)結尾：Ilookforwardto….二、提出解決問題的方案：Therearetwoimmediatethingswecando:Wecanincreaseouradvertisingbudgetandbringforwardthelaunchdate.Youneedto….Themostimportantthingnowis…Wemust….三、掌握形容詞比較級的用法，如：JKToyshavealargermarketshare.Theyhaveacheaperproduct.Theyhaveanearlierlaunchdate等.UNIT13公務出差一\掌握離開旅店結帳時常用的表達用語:(1)“I’dliketocheckout,please.”(2)“I’dliketopaymybill,please”.(3)“Ihavemyluggagehere.”(4)“CouldIhaveareceipt,please?”(5)“CanIcheckmynextreservation,please?”二\掌握尋求批示,提出建議等的表達用語,如:“ShouldI…”,“DoyouthinkIshould….”,“CouldI…”,Iwonderifyoucorld…等;和“Youshould….”,“Yououghtto…”,“Ithinkyoushould….”,“Ithinkyououghtto…”,”“haveto”,“must”,“It’seasential….”,“Giveme….”,“Shallwe….”等。UNIT14展示新產品一\掌握發表正式演講時的用語:(1)委婉地開頭,如:“Ladiesandgentlemen….”,“Welcome…”等。(2)概述演講內容,如:“Inthenexttenminutes….”,“I’mgoingtotalkabout….”,“Myfirstpointis…”“Mysecondpointis….”,“Myfinalpointis…”等.(3)說明演講的目的,如:“Theobjectivesofmypresentation….”等。(4)開始第一部分,如:“Iwillstartwiththebackground….”等。(5)歸納,如:“Tosumup…”等。(6)結束,如:“Toconclude…”等。二\掌握用“How”來詢問產品的有關信息，如“Howdifficultywillitbetomanufacture?”“Howsoonwillthisbecamera-ready?”等。三、掌握詳細描述產品的表達方法：“Howitlooks….;Whatitdoes….;Howitoperate…”“Material”,“Cost”,“Market”等。四、學會使用表達時間的一些短語，如：“inthenixthourorso”,“insixweek’time”“forthelastfewday”等。五、了解“tobegoingto”和“shall”用于表達意圖和打算時的用法。UNIT15款待來客一、掌握正式談生意前后的寒喧用語。二、掌握提出邀請時的用語，如：“Wouldyoucare…?”“Howabout…?”“CanIofferyou…?”“Perhapsyouwouldcareto…?”“Youmustletus…”等。三、掌握用“prefer”表達喜好的用法。四、掌握“may”、“can”、和“beableto”等表示可能性的幾種方法。五、了解表達感謝的一些日常用語，如：(1)“Thankyouforyourattention”,(2)“Thankyouforcoming”,(3)“Itsoundslikeagoodidea”等。六、了解“neither….nor”和“so….that”的用法，以及用how引導的名詞性從句的用法。UNIT16抱怨產品和服務一、掌握委婉的抱怨和強硬的抱怨回答，如：（1）當委婉地抱怨某一產品時：A）提出所抱怨的產品：“I’msorry,but…”B)說明問題:“Wehaveaproblemwith….”

“Theproblemisthat…”C)解釋所發生的事：“Theconsignmentarrivedtwodaysago.”“Wecheckedsomeoftheitemsand…”“Whenweswitchedon…”D)要求采取的行動：“Weneedtohave…”(2)當強硬報怨時：A）說明問題：“Thefaxmachinethatwehiredfromyouhasbrokendown.”“Thepaperkeepsjamming”.B)解釋所發生的事：“Wewouldlikesomeonetocomeandfixitnow.Weneeditfixedtoday.C)要求采取的行動：“Ifyoucan’tdoit,thenwewillhaveto..”二、掌握描述產品問題的表達用語，如：“Theproblemiswiththeproductitself.”,“There‘saproblemwiththecircuitryonsomeoftheunits.”和“Ourproductisdefective.”等。三、掌握允諾做某事的用語，如：“Iwill…”“I’msending….”.“Ishallsend…”,“Wecanguarantee…”等。四、掌握商討選擇方案的表達用語：“Wehavethreeoptions….”,“Acrucialfactor…”,“Idon’tthink….arethebestoption”,“….can’tbeafactor.”“Idon’tagreewithyou”,“Ithink….”等。五、了解need/get/want/itfixed結構的用法。UNIT17比較產品與價格一、掌握交換看法及打斷談話的禮貌用語，如：（1）關于交換看法，如：“Howmuchwillitcosttodevelop?”“Who’sthemarketforthis?”“Ithinkit’stooexpensive.”“Idon’tthinkso.That’snotright.”“I’minclinedtoagreewithKate.”“That’sright.Iagree.”“What’syouropinion?”(2)禮貌打斷談話，如：“Justamoment.CanIsaysomething?”“Excuseme,canIinterruptforasecond?”二、掌握比較產品和價格的用語，如：“It’smustmoreexpensivethananythingelsewemarket.”,“Wesellitmuchcheaper.”,“IworkonhighervolumesandIhavetomoveproductsfasterthananyotherretailer.”等。三、掌握談論產品的有利條件和不利條件的表達法，如：“It’sterrific,buthowmuchwillitcosttodevelop?”“It’smoreupmarketthanBoss,butitwillstillappealtokids.”等。四、掌握用always,never,usually,weekly等說明工作情況的用語。五、學會“than”在比較句中的用法。六、學會形容詞最高級的構成和用法。七、學會使用“too”和“enough”.UNIT18洽談價格一、掌握價格談判的步驟和表達用語。（10）核查對方的談判的權限，如：“Doyouhavetheauthoritytonegotiatealargeorder?”等。（2）賣方詢問對方的興趣，如：“Whatareyouinterestedin,Mr….?”等。（3）買方講清自己的意圖，如：“I’mlookingfor…”,“Wemusthave…”和“Weneed…”等。（4）洽談細節，如：“Let’stalkspecificallyabout…”和“Canyoubemoreprecise?”等。二、了解在價格洽談中如何起主導作用：（1）插入或打斷談話，如：“CanIinterrupt?”“Justamoment.”等。（2）不讓打斷，如：“Pleaseletmefinish.”等。（3）轉入新的的話題如：“Okay,let’stalkabout…”,“So,nowwemust…”等。（4）小結，如：“Tosummarise…”,“Weagree…”“So,nowwemust…”等。（5）改期再談，如：“Let’sdealwiththatlate(nextweek,tomorrow)”等。三、掌握表達所需時的禮貌用語和口氣較強硬的用語。（1）禮貌用語，如：A)“Iwouldliketohave…”B)“Irealyneed,”C)“Ifyoucouldofferme…”D)“Iwouldprefer…”(2)口氣較強硬的用語，如：A）“Deliverymustbewithin2monthsorI’mnotinterested.”B)“I’mlookingforalargedescount,”C)“Offermeaunitpriceof19.5on25.000unitsandwecandobusiness.”D)“Thisismylastoffer.”四、報價用語。(1)“On10.000units,Icanofferadiscountof30%”(2)“Ifyoubuy40.000units,thenIofferaunitpriceof19.5.”(3)“Ifyouorder35.000,thenIcanauthorizepaymentin90days.”五、接受報價：“Ithinkthatofferwillbeacceptable.”六、拒絕報價：(1)禮貌地拒絕，如：A)“I’msorrybutthat’sunacceptable.”B)“Ican’tdothat,I’msorry.”(2)態度強硬地拒絕，如：A)“I’mnotinterestedin23.5.”B)“I’can’tgobelowthatprise.”七、了解“completely”“definitely”“particularly”“specifically”和“if….then”的用法。八、學會基數詞、百分比、小數點和支票數額的拼讀方法。UNIT19洽談交貨一、掌握在討論交貨日期時的表達用語，如：(1)“Wecandeliverinthreeconsignmentsoverthefollowingthreemonths.”(2)“Itwillbedifficult,but….Ithinkwecanarrangethat.”(3)“Ican’tpromisetodothat,butIshalldomybest.”二、掌握請他人辦事的用語，如：(1)“Couldyoudosomethingaboutthisfaxmachine?”(2)“I’dlikeyoutohavealookatthosefigures.”三、掌握提出反建議的表達用語，如：(1)“I’dratherhavearetailpriceof75.”(2)“I’mafraidwerealyneedthemachinebytomorrowatthelatest.”四、掌握助動詞“do”用于強調時的用法。五、了解主持會談的用語。六、了解“rather”“let’s”“letme”“might”和“no”用法。UNIT20成交一、掌握結束洽談的步驟和用語。(1)小結，如:“Sowe’vetalkedabout…”(2)處理尚未涉及的問題，如：“Wemusttalkabout…”“Thatleaves…”(3)核對已認可的內容，如：“Themainpointsare…”“Let’ssummarrise”(4)結束洽談，如：“Sowehavereachedasuccessfulconclusion.”(5)表達謝意，如：“Iwouldliketothanksb.sth.”二、掌握促使成交的用語：(1)“Theremustbeawayroundthis.”(2)“We’llhavetofindsomecompromise.”(3)“Iwanttofindawayforward.”三、掌握總結所做工作的用語：(1)“Iseeyouhavecoveredpackaging,insurance,latedelivery”(2)“Wehavebeenabletoovercomethedifficulties.”(3)“Ournegotiatiorshavebeenverysuccessful.”四、掌握贊賞對方時的用語：(1)“Idovalueyourcontribution.”(2)“Welldone!”(3)“Thisisbrilliant!”五、學會that引導的從句的用法以及副詞separately,especially,obviously等的用法。本學期為閉卷考試，滿分100。考試題型如下：一、MULTPLECHOICE20%二、COMPLETESENTENCES20%三、TRUEORFALSE10%四、TRANSTATEENGLISHSENTENCESINTOCHINESE10%五、TRANSLATECHINESESENTENCESINTODNGLISH15%六、FILLINGBLANKS10%七、CLOZETEST15%“外貿英語”（2）模擬試題一、MULTIPLECHOICE：（20小題，每題1分，共20分）Choosetheletterofthebestwordorwordstocompleteeachsentence:1.Thecompany’scompetitorhasn’tdecidedonaplanofaction_______.a.untilc.uptob.offd.yet2.Wehavetoconsiderinfluence.a.whichofthesefactorswecanb.whichofthesefactorscanwec.ofwhichthesefactorswecand.thesefactorscanweofwhich3.Thesellershouldthedeliverydateassoonaspossible.a.tobringforwardc.hadbroughtforwardb.bringforwardd.bebroughtforward4.I’dliketodictatewhatneedsassoonaspossible.a.faxedc.tobefaxedb.befaxedd.tofax5.Themanagerhadhissecretarythereport.a.rewrittenc.torewriteb.rewrited.rewrote6.Theproductisveryexpensive.Doyouknow?a.howmuchcostitc.itcosthowmushb.whatdoitcostdd.howmuchitcosts7.Sinceeveryoneispresent,weareforthemeeting.a.gettingc.alreadyb.allreadyd.allget8.----whereshouldweconductanegotiation?------Theboardroomistheplace-------.a.tonegotiatec.tonigotiationb.fornegotiatingitd.negotiateto9.Mr.Reedalreadyhas------tosellthemachines.a.authorityc.accessb.coursesd.files10.Companyturnoverhasbeensogoodthatweshallbeableto---------somenewproductionequipment.a.investingtoc.investinb.investtod.investedin(11-20略)二、COMPLETESENTENCES：（20小題，每小題1分，共20分）A.1.Wehavebuiltupgoodreputation…..2.Imadeagoodpointatthemeeting…3.Themostimportantthingnowis…4.I’mjustuncertain…5.Hecangetthejob…a.toletallthesalesforceknowaboutourgameplan.b.amongourregularcustomers.c.andmadesureeveryoneagreedwithme.d.onconditionthathestartsworkonthelstofnextmonth.e.whatthisitemrefersto.B.1.Wemustaskhimtotalkfullresponsibilityforthegoods……2.Heoftenpreferstowritetohiswife…..3.Anymerchandise….4.Hisbosspromisedtoincreasehisbonus…..5.Thiscomponentsfactorywillbeunabletosupplygoods….a.thatisfaultywillbereturnedtothesupplier.b.unlessitgetspaymentinadvance.c.althoughthecompanyfailedthisyear.d.aslongastheyareintransite.whileheisawayatmeeetings.(C,D略)三、TRUEORFALSE：（10小題，每小題1分，共10分）Readthefollowingsentences,thenputTintheblandsifthestatemintistrue,andifnottrue,putFintheblank:1.Whyisthecarcompanysocommittedtothenewventure?“committedto”meanssupportiveof.2.Theyhaven’tdonetheirsure.“donetheirsums”meansearnedmoney.3.Theywon’tcracktheAmericanmarket.ThesentencemeanstheAmericanmarket.4.Iwantyoutoexploitthatadvantage.“toexploit”meanstobuy,()5.Itwillcostafortunetodevelop.“aforune”meansalotofmoney.()(6-10略)四、TRANSLATETHEENGLISHSENTENCESINTOCHINESE：（5小題，每小題2分，共10分）1．Ithinkwehavereachedasuccessfulconclusiontoournegotiations.2.Thebuyerreallyneedsdeliverywithinthreeweeds.3.Ataunitprice20,Icanofferyoua35%discornt.4.Ifyoucouldoffermealargeorder,thenImightbeinterested.5.Whenwillyousignthecontractwiththemanrfacturer?五、TRANSLATETHECHINESESENTENCESINTOENGLISH：（5小題，每小題3分，共5分）1、我認為你應該拜訪零件供應商們。2、你必須協調這一新的發展戰略。3、這個產品的開發將花費很大。4、公司經理贊賞我的努力。5、我將解釋這一包裝設計。六、FILLINBLANKS：（5空，每空2分。共10分）aDAMPARTCOMPANYHeywoodBuilding,22whileRoad,WantongIncorpration200HighWallRoad,Kawloon,HongKongDearSirs,1………wereceivedyesterday.TheboxesinwhichtheT-shirtswerepackedwereDamaged,2……FormyourinvoiceNo.20002weEstimatethatover50garmentshavebeenstolentotheValueof$200.00.3……..andcan’dbesoldasnewclothesInourshops.Asthesalehasbeeninsured,4…….,5……..,andtheconsignmentwillbeputtoonesideuntilwereceiveyourinstructions.YoursincerelyChiefBuyera.IamwritingtoyoutocomplainabouttheshipmentofT-shirts.b.Becarseofthetheft,someoftheshirtswerestainedanddamaged.c.Wesuggestyoucontacttheinsuranceagentwithregardtocompensation.d.Youwillfindalistofthedamagedandmissingitemsattaced.e.Andlookedasiftheyhadbeenbrokenopenintransit.七、CLOZE：（15空，每空1分，共15分）Fillintheblankswiththesuitablewordorwords:PLANNINGANDBUILDINGSINCE1849PhilippHolzmannAGhasgrownfromafamilyfirmtoahighlyreputable,majorinternationalconcern.In1849acompanywas1----inSprendlingen,nearFrankfurt,byJohannPhilippHolzmann,primarilyforrailroadconstruction.2----theyears,thecompanydiversifieditsactivities3-----allareasofbuildingandcivilengineering.----themainrailwayinAmsterdam.Thisprovedthe5----pointforcommissionsfromallovertheworld,includingtheconstructionoftheAnatolianandBaghdadRailroads,andothermajornewraillinks6----EastAfrica.Andithas7-----powerstations,undergroundrail8----,bridgesetc.inSouthAmerican.DuringtheSecondWorldWar,Holzmannlostarelativelylargeproportionofitsbusinessbuildings,operating9-----andconstructionmachinery,aswell10----itsforeignassets(財產)，Throughgreat11----,foreignbusinesswasrestartedby1950.12----thensomeimpressiveconstructionprojectshavebeen13-----.particularlyintheMiddleEastandAfrica.PhilippHolzmannAGistodayoneofthe14----Gernanindustriesandoneoftheelitegroupofleadinginternational15----companies.1.a.settleddc.establishedd.signed2.a.Withb.Forc.Underd.Over3.a,asb.toc.ind.on4.a.completedb.developedc.promisedd.served5.a.startingb.startedc.havestartedd.start6.