民航乘務(wù)英語EnglishforCabinCrewMission3PriortoTake-off任務(wù)三

起飛前Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission3PriortoTake-offPart1LearningObjectives知識(shí)目標(biāo)：掌握航班起飛前乘務(wù)組工作職責(zé)和英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用起飛前乘務(wù)組工作要點(diǎn)進(jìn)行英語對話及客艙對客服務(wù)。

2.具備起飛前相關(guān)英語廣播詞的聽說能力。素質(zhì)目標(biāo)：提高安全意識(shí)，遵循崗位規(guī)范。Part2ConversationI.Pointsofservicelanguage.（1）Askingpassengersforcooperation尋求乘客合作Pleasefastenyourseatbelt.請系好安全帶。Pleaseswitchoffyourphone/laptop/electronicdevices.請關(guān)閉手機(jī)/筆記本電腦/電子設(shè)備。Wouldyoupleasestowyourtraytable?請把您的小桌板收起好嗎？Wouldyoupleaseputyourseatbacktotheuprightposition?請把您的座椅靠背調(diào)直好嗎？Canyouhelpmeopenthesunshade?能麻煩您幫忙把遮光板打開嗎？Mission3PriortoTake-off（2）Expressingthankstopassengersforcooperation感謝乘客的合作Thanksforyourunderstanding.感謝您的理解。Thanksforyourcooperation.感謝您的配合。Yourcooperationwillbeappreciated.非常感謝您的配合。Mission3PriortoTake-offPart2ConversationI.Pointsofservicelanguage.（3）Explainingtopassengers向乘客做解釋Accordingtocabinsafetyregulation,thecabinservicewillbesuspended.根據(jù)客艙安全規(guī)定，客艙服務(wù)將暫停。Forthesafetyconcern,sir,pleaseswitchyourphoneto?ightmode.出于安全考慮，先生，請把您的手機(jī)調(diào)至飛行模式。AccordingtoCAACregulations,youcannotputyourbagundertheseat.根據(jù)中國民用航空管理局的規(guī)定，您不能將您的包放在座位下。Mission3PriortoTake-offI.Pointsofservicelanguage.Part2ConversationII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2：?ightattendantsPA1/2：PassengersT：Tracy（thetransferpassenger）Mission3PriortoTake-offPart2ConversationFA1：Excuseme,sir.MayIhelpyouputthisbag（1）

?PA1：Sure,that’skindofyou.FA1：Mypleasure,sir.Pleasefastenyourseatbeltandswitchoffyourlaptopaswe’lldepart.PA1：Iamstillonanimportantonlineconference.FA1：Sorry,sir.Wewilltakeoffsoon.Forflightsafety,pleaseturnoffyourlaptopassoonaspossible.Youcanuseyourlaptopinabout20minutesaftertakeoffwhen（2）

.PA1：Isee.FA1：Thanksforyourunderstandingandcooperation!PA1：Willcabinservicebesuspendedduringtake-off?Scenario1Mission3PriortoTake-offFA1：Yes.Accordingtocabinsafetyregulations,cabinattendantscanonlydosafety-relatedworkwhentheplaneisinthecriticalphasesof（3）

.Duringcriticalphases,we’ll（4）

.PA1：That’sallright.FA1：Thanksforyourunderstanding.AnythingelseIcandoforyou?PA1：No,thanks.FA1：Ifyouneedfurtherhelp,youcan（5）

.Thenwewillcomeoversoon.Haveanicetrip.Scenario1Mission3PriortoTake-off（Ladiesandgentlemen：MayIhaveyourattentionpleaseforthevideoofsafetydemonstration?Afterwatching,ifyouhaveanyquestions,pleasecontactourflightattendants.）PA2：Excuseme,wouldyoupleasetellmewherethelifevestislocated?Ididn’tcatchthevideoclearly.FA2：Sir,yourlifevestislocatedunderyourseat.PA2：CanIremoveit?FA2：I’msorry,sir,butitcanonlybeused（6）

.Pleasedonotremoveitunlessinstructedbyyourflightattendant.PA2：OK.Andwhereistheoxygenmask?I’malittlenervousaboutflyingforthefirsttime.FA2：Don’tworry,sir.Youroxygenmaskisaboveyourhead.Itwilldropdown

automaticallyincaseofanemergency.PA2：Thankyou.That’sarelief.Scenario2Mission3PriortoTake-offFA2：Forfurtherinformation,youcanreadthesafetyinstructionintheseatpocketinfrontofyou.PA2：OK.That’ssokindofyou.FA2：Sir,please（7）

andturnyourmobilephoneintoflight

mode.Ifyouhaveanyotherquestions,donothesitatetocontactus.PA2：Sure.Iwill.FA2：Enjoyyourflight.Scenario2Mission3PriortoTake-off（Fiveminutesafterthecabinsafetycheck）（“Ladiesandgentlemen：Thisisyourpurserspeaking.Thecaptainhasinformedusthatwewillbedelayed（8）

.Wewillstayhereforabout15minutes.Furtherinformationwillbegivenassoonaspossible.Wethankyouforyourunderstandingandcooperation.”）T：Excuseme!Purser!Ihaveaconnectingflightthen.Willthisdelayinfluencemytransfer?P：Ma’am,wouldyoupleasetellmetheexactinformationofyourconnectingflight?I’llreportittothecaptain.Ourcrewwillgogreatlengthtoguaranteeyourtransfer.T：Well.MyconnectingflightisSQ028,fromSingaporetoSeattle.The（9）

is13：45.P：Ihavetakenthemdone.Scenario3Mission3PriortoTake-offT：It’ssokindofyou.Oh,waitingissoannoyingandboring.P：Ma’am,Icanunderstandyourfrustration.Wehavesomemagazinesonboardtoday.HowaboutIbringthemtoyouforyourchoice.T：Soundsagoodidea.P：Waitamoment.I’llcomebacksoon.P：Excuseme,ma’am.Thesearethemagazines.Andwe’realsoinformedthattheweatherisgettingbetterandwe’lltakeoffsoon.Wouldyoupleaseputyourseatbacktotheuprightpositionandhelpusby（10）

?T：That’sgreat.Thanks.Scenario3Mission3PriortoTake-offIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdothe?ightattendantscheckthecabinsafetybeforetake-off?（2）Doesthepassengerneedtoswitchthelaptopoffimmediately?Why？（3）Duringthephaseoftake-off,willcabinservicebesuspended?Why?（4）Whatcausesthe?ightdelay?Canyou?gureoutsomeotherfactorsthatwouldcausethedelay?（5）Howdoesthepurserservethepassengerduringthewaiting?Mission3PriortoTake-offIV．Practice.（1）Practicetheabovedialoguewithyourpartner.（2）Workingroupsandroleplaytheconversation.Mission3PriortoTake-offPart3AnnouncementI.Greeting.Ladiesandgentlemen,

WelcomeaboardAirChina,aproudStarAlliancemember.Our?ightCA4137isfromChongqingtoBeijing.The?ighttimewillbe2hoursand35minutes.ItisourpleasuretogreetourPhoenixMilesfrequent?iersagain.Theentirecabincrewarepleasedtohaveyouonboard.Thankyou.Mission3PriortoTake-offPart3AnnouncementII.Safetycheck.Ladiesandgentlemen,

Ouraircraftisabouttobepulledoutfortaxiing.Flightattendantswillmakeasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,（returnyourfootresttoitsinitialposition,）adjustyourseatb