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S.No.1846
H.No.4
Republicnffhelilippines
Uungressoffhrelilippines
efrofunilx
NinefeenrtCongress
SetanaRegularSession
BegunandheldinMetroManila,onMonday,thetwenty-fourth
dayofJuly,twothousandtwenty-three.
[REPUBLCAcrNo.11967]
ANACTPROTECTINGONLINECONSUMERSAND
MERCHANTSENGAGEDININTERNET
TRANSACTIONS,CREATINGFORTHISPURPOSETHE
ELECTRONICCOMMERCEBUREAU,APPROPRIATING
FUNDSTHEREFOR,ANDFOROTHERPURPOSES
BeitenactedbytheSenateandHouseofRepresentativesofthe
PhilippinesinCongressassembled:
CHAPTERI
GENERALPROVISIONS
SECTION1.ShortTitle.-ThisActshallbeknownas
the"InternetTransactionsActof2023".
SEC.2.DeclarationofPolicy.-Itisthepolicyofthe
Statetopromoteandmaintainarobustelectroniccommerce
(e-commerce)environmentinthecountrybybuildingtrust
betweenonlinemerchantsandonlineconsumers.TheState
2
recognizesthevalueandpotentialofthedigitaleconomytoincreasecompetitionandimproveproductivity.Towardthisend,theStateshallguaranteeeffectiveregulationofe-commercetoprotectconsumerrightsanddataprivacy,encourageinnovation,promotecompetition,secureinternettransactions,upholdintellectualpropertyrights,ensureproductstandardsandsafetycompliance,andobserveenvironmentalsustainability.
SEC.3.ScopeandCoverage.-ThisActshallapplytoallbusiness-to-businessandbusiness-to-consumerinternettransactionswithinthemandateoftheDepartmentofTradeandIndustry(DTI),whereone(1)ofthepartiesissituatedinthePhilippinesorwherethedigitalplatform,e-retailer,oronlinemerchantisavailingofthePhilippinemarketandhasminimumcontactstherein:Provided,Thatonlinemediacontent,andconsumer-to-consumer(C2C)transactionsshallnotbecoveredunderthisAct.
SEC.4.DefinitionofTerms.-AsusedinthisAct:
(a)Business-to-businessTransactionreferstointernet
transactionsbetweenbusinesses,suchasbetweenamanufacturerandawholesaler,orawholesalerandaretailer,whetherthetransactingpartiesarenaturalorjuridicalpersons;
(b)Business-to-consumerTransactionreferstointernet
transactionsbetweenbusinessesandend-users;
(c)Consumer-to-consumer(C2C)Transactionsrefer
totransactionsbetweenend-usersdoneforpersonal,family,orhouseholdpurposesandnotdoneintheordinarycourseofbusiness;
d)DigitalPlatformsrefertoinformationandcommunicationtechnology-enabledmechanismsthatconnectandintegrateproducersandusersinonlineenvironmentswheregoodsandservicesarerequested,developed,andsold,anddataisgeneratedandexchangedsuchas,butnotlimitedto,e-marketplace,mobileapplicationplatforms,onlinedeliveryplatforms,socialmediaplatforms,andtravelplatforms;
3
(e)E-marketplacereferstodigitalplatformswhosebusinessistoconnectonlineconsumerswithonlinemerchants,facilitateandconcludethesales,processthepaymentoftheproducts,goodsorservicesthroughtheplatform,orfacilitatetheshipmentofgoodsorprovidelogisticsServicesandpost-purchasesupportwithinsuchplatforms,andotherwiseretainsoversightovertheconsummationofthetransaction;
(4)E-retailerreferstoanaturalorjuridicalpersonsellinggoodsorservicesdirectlytoonlineconsumersthroughitsownwebsite,webpageorapplication;
()Goodsrefertophysicallyordigitallyproduceditemsoverwhichownershiporproprietaryrightsmaybeestablishedandtransferredfromone(I)institutionalunittoanotherbyenteringintoatransaction;
(h)InternetTransactionreferstothesaleorleaseofdigitaiornon-digitalgoodsandservicesovertheinternet.ForpurposesofthisAct,internettransactionsshallalsorefertoe-commerce:
GOnlineConsumerreferstoanaturalorjuridicalpersonwhopurchases,leases,receives,orsubscribestogoodsorservicesovertheinternetforafee;
①OnlineMerchantreferstoapersonsellingnon-fnancialgoodsorservicestoonlineconsumersthroughane-marketplaceorthird-partydigitalplatform.Ane-retailershallalsobeconsideredanonlinemerchantifitoffersthesamegoodsorservicesoutsideitsownwebsitethroughathird-partydigitalplatformandtheonlineconsumerpurchases,leases,subscribesto,orobtainstheserviceofthee-retailerthroughthesaidthird-partyplatform;and
(k)Producerreferstothemanufacturerorimporterof
sp,tenticr
SEC.5.Extra-territorialApplication.-Apersonwhoengagesine-commerce,whoavalsofthePhilippinemarkettotheextentofestablishingminimumcontactsherein,shallbesuhjecttoapplicablePhilippinelawsandregulationsandcannotevadelegalliabilityinthePhilippinesdespitelackoflegalpresenceinthecountry
4
SEC.6.EqualTreatmentofOnlineandOffline
CommercialActivities.-Unlessotherwisespecified,thisAct
shallbeconstruedtoensurethatthosewhoengagein
e-commerceshallnotenjoyanybeneficialtreatmentthatis
morefavorable,norbeplacedatadisadvantage,inrelation
tootherenterprisesthatoffergoodsandservicesofflinein
thePhilippines.
CHAPTERII
E-COMMERCEBUREAU
SEC.7.CreationandCompositionoftheE-Commerce
Bureau.-Withinsix(6)monthsaftertheeffectivityofthis
Act,theE-CommerceBureau,hereinafterreferredtoasthe
Bureau,shallbecreatedundertheDTI.
TheBureaushallbeheadedbyaDirectorandatleast
one(1)AssistantDirectorwhomustpossesscompetenciesin
e-commerceandonlinetransactions,andallthelawsand
processesrelatedthereto.
TheDTISecretaryshalldeterminetheorganizational
structureandstaffingpatternoftheBureau,subjecttothe
approvaloftheDepartmentofBudgetandManagementand
consistentwiththecivilservicelaws,rulesandregulations.
SEC.8.FunctionsoftheE-CommerceBureau.-The
Bureaushallhavethefollowingpowersandfunctions:
(a)Formulatepolicies,plans,andprogramstoensure
therobustanddynamicdevelopmentofe-commerce;
(b)Implement,monitor,andensurestrictcompliance
withtheprovisionsofthisAct;
(c)Exerteffortstoenforcetheregistrationofdigital
platformsandonlinemerchantswiththeBureauand
torequirethesubmissionofinformationnecessaryfor
policy-makingandprogramdevelopmentpurposes,consistent,
however,withtheprinciplesofminimizationandproportionality
indataprivacy;
5
(d)Identifyregulatorygapsaffectingthee-commerceandrecommendappropriateexecutiveorlegislativemeasuresthatfosterthegrowthofthesector;
(e)Receiveandreferbusinessandconsumercomplaintsoninternettransactionstotheappropriategovernmentagency,consistentwiththeno-wrongdoorpolicyoftheDTI;
H)Coordinatewithorpetition,throughtheDTISecretary,wheneverappropriate,anyentity,governmentagency,orinstrumentalitytotakeactiononanymatterthatmayimpedee-commerce;
(g)Investigate,motuproprio,andrecommendthefilingoftheappropriatecaseforviolationsofthisAct;
(h)MonitortheimplementationofthisActforpolicy-makingandprogramdevelopmentpurposes;
Developconsumereducationandinformationprogramsforconsumersofdifferentages,incomesandliteracy,givingspecialattentiontotheneedsofvulnerableanddisadvantagedconsumers,byraisingawarenessonrights,responsibilities,andredflagsininternettransactions,withthegoalofenablingconsumerstomakeinformedchoicesandpreventingthemfromfallingpreytoonlinefraudsandscams; 6CollaboratewithBangkoSentralngPilipinas(BSP)andothergovernmentagenciestodevelopframeworkstoincentivizetheuseofdigitalpaymentsandpromotetheireducationandadoptionamongbusinessesandconsumers;and
(k)Engagewithlawenforcementandotherrelevantgovernmentagenciesinaformalizedinter-regulatorcooperationmechanismtoaddressallcross-cuttingissuesandconcernsthataffectonlineconsumersandthegeneralpublic.
ThepowersoftheBureaushallnotbeexercisedinamannerthatstiflesinnovation,restrictscompetition,createsbarrierstoentryintrade,orimpedestheeaseofdoingbusiness.
6
SEC.9.ReferralandTrackingofComplaints.-The
Bureaushallreferanycomplaintitreceivesinvolving
violationsofotherlawscommittedinthecourseofe-commerce
activitiestotheappropriateregulatoryauthorityforaction.In
appropriatecases,theDTImayinitiateaformalcomplaint
withtheappropriateregulatoryauthorities.TheBureaushall
trackanysuchcomplaintorreferralandcoordinatethespeedy
resolutionthereof.
SEC.10.OnlineBusinessDatabase(OBD).-Withinone
(1)yearfromtheeffectivityofthisAct,theBureaushall
establishadatabaseofdigitalplatforms,e-marketplaces,
e-retailers,andonlinemerchantsengagedine-commercein
thePhilippinesthatwillprovidethegovernmentandonline
consumersaccesstocontactinformationofonlinebusinesses.
InestablishingtheOBD,theDTIshallutilizeexisting
businessdatabasesandcoordinatewithotheragenciesthat
alreadymaintainedthesameorsimilardatabase.
TheDTI,inconsultationwiththeDepartmentof
InformationandCommunicationsTechnology(DICT),the
NationalPrivacyCommission(NPC),thePhilippine
CompetitionCommission(PCC),theSecuritiesandExchange
Commission(SEC),theCooperativeDevelopmentAuthority
(CDA),andotherconcernedagenciesshallissuetheregulations
togovernthedevelopment,management,operation,and
maintenanceoftheOBD,consistentwithRepublicAct
No.11032orthe“EaseofDoingBusinessandEfficient
GovernmentServiceDeliveryActof2018".
SEC.11.E-CommercePhilippineTrustmark.-Toprovide
assuranceofsafetyandsecurityininternettransactions,the
DTIshallencouragethedevelopmentofanE-Commerce
PhilippineTrustmark,hereinafterreferredtoasthe
“Trustmark,”whichmaybeestablishedandoperatedbyan
industry-ledprivatesectorgovernancebody.
7
CHAPTERIII
AUTHORITYOFTHEDEPARTMENTOFTRADEANDINDUSTRY
SEC.12.RegulatoryJurisdictionoftheDTI.-ForpurposesofthisAct,theDTIshallexerciseregulatoryjurisdictionastotheuseofinternetforconductinge-commercebye-marketplaces,onlinemerchants,e-retailers,digitalplatforms,andthird-partyplatforms.
Provided,however,ThattheregulatoryauthorityoftheDTIshallbeancillarytoanydulyconstitutedregulatoryjurisdictiongrantedtoanagencybyexistinglawssuchas,butnotlimitedto,theDICT,BSP,andNPC:Provided,further,Thatreasonablenoticeto,andcoordinationwiththeappropriateregulatoryagencyshallbemadebytheDTIpriortotheenforcementoftheprovisionsofthisAct.Unlessexpresslyspecified,nothinginthisActshallbeconstruedastodiminishordeprivetheregulatoryjurisdictionconferredbylawuponothergovernmentagenciesconcerningtheservicesthattheyregulate,notwithstandingane-commerceaspectorfeatureinsuchservices.
SEC.13.Subpoena.-IntheexerciseofitspowersunderthisAct,theDTiSecretaryshallhavethepowertoissuesummons,subpoenaadtestificandum,andsubpoenaducestecumtoallegedviolatorsorwitnessestocompelattendanceandtheproductionofdocumentsininvestigationsorproceedingsbeforetheBureau.FailuretocomplywiththesubpoenaadtestificandumandsubpoenaducestecumshallauthorizethefilingofacaseforcontemptundertheRulesofCourt.
AsubpoenaducestecumisvalidifissuedonmatterswithinthejurisdictionoftheDTI,isreasonablyrelevanttothesubjectmatterunderinvestigation,anddesignatesordescribestheinformationordocumentsoughttobeproduced,allowingittobeidentified.
SEC.14.AuthoritytoIssueComplianceOrder.-TheDTISecretaryshallhavethepowertoissueacomplianceordertorequireconformitywiththisAct,RepublicActNo.7394orthe"ConsumerActofthePhilippines",oranyotherapplicable
8
tradeandconsumerprotectionissuancespromulgatedby
theDTI.
SEC.15.AuthoritytoIssueTakedownOrder.-TheDTI
Secretary,afterinvestigationorverification,mayissuean
expartetakedownorderdirectingtheremovalofalistingor
offeronawebpage,website,platformorapplication,regardless
oftheintendednatureofthetransaction,whenanyofthe
followingispresent:
(a)Saleorleaseofgoodsorserviceswhichare
prohibitedorregulatedunderexistinglawssuchasendangered
animals,illicitdrugs,fireworksandotherexplosives,and
counterfeitgoods:Provided,Thattheprohibitednatureofthe
goodsandservicesisapparentfromthephotoordescription
inthepost;
(b)Saleorleaseofgoodsorservicessubjectofacease
anddesistorderissuedbyanappropriategovernmentagency;
(c)Saleorleaseofgoodsorservicesonlinepreviously
subjectofatakedownorderbutwhicharesubsequently
repostedandproliferatedonlinebythesellerunder
investigation;and
(d)Suchothertransactionsoractivitiesonline,within
thejurisdictionoftheDTI,purportingtosellorleasegoods
orservicesthatotherwisethreatenpublicorpersonalsafety,
compromisesfinancialorpersonalinformation.
Otherregulatorygovernmentagenciesmayrequestthe
DTItoissueatakedownorderfortheremovalofanonline
listingorofferinviolationoflaws,rulesorregulationsunder
theirjurisdiction.Nothinghereinshallprecludetheappropriate
agencyfromexercisingitsregulatoryauthority,including
theissuanceofordersdirectlytotheerringpersonorentity,
topreventorstopthesaleofgoodsorservicesunder
itsjurisdiction.
Theviolatingentityshallbegivenanopportunitytobe
heardwithinforty-eight(48)hoursfromtheissuanceofa
takedownorder.
9
Thetakedownordershallbedirectedagainstthee-retaileroronlinemerchant,andtheowneroroperatorofthee-marketplaceordigitalplatform.Copiesoftheordershalllikewisebeservedonentitieswhosecooperationwouldberequiredforitsenforcementsuchas,butnotlimitedto,thedulyregisteredinternetserviceproviderinvolved,relatedpaymentgateways,andothergovernmentagencies.
Theordershallremainineffectforamaximumperiodofthirty(30)daysunlessotherwiseextendedormadepermanentbyajudicialorderordecision.
SEC.16.BlacklistingofOnlineBusiness.-TheDTISecretaryshallhavetheauthoritytoestablishapubliclyaccessiblelistofwebsites,webpages,onlineapplications,socialmediaaccounts,orothersimilarplatformsthatfailtocomplywithacomplianceorder,oraresubjectofatakedownorderissuedunderChapterIIIhereoforofaceaseanddesistorderissuedbyanappropriategovernmentagency,indicatingthespecificviolationincurred.Shouldtheviolationconsistinfailuretoabidebyacomplianceorder,entryintheblacklistshallindicatetheactorrequirementsubjectofthecomplianceorder.Theblacklistshallbemadepubliclyavailableandshallbefurnishedtodigitalplatformsandfinancialregulators.Aftercomplianceorcorrection,the
DTI,motupropriooruponrequest,shallpromptlyremovetheentryfromthelist,withoutthenecessityofahearing.
SEC.17.OnlineDisputeResolution(ODR).-Withinsix(6)monthsfromtheeffectivityofthisAct,theDTIshalldevelopaplatformtofacilitateanalternativemodeofdisputeresolutionforonlineconsumers,onlinemerchants,e-retailers,e-marketplaces,andotherdigitalplatforms.TheDTI,inconsultationwithotherconcernedagencies,shallissuetheimplementingrulesandregulationsonODRprocedureandthedevelopment,management,operations,andmaintenanceoftheplatform.
10
CHAPTERIV
RIGHTS,OBLIGATIONS,ANDLIABILITIES
OFPARTIESININTERNETTRANSACTIONS
SEC.18.CodeofConduct.-TheDTI,inconsultation
withrelevantgovernmentagencies,shallprovideaCodeof
Conductforallbusinessesengagedine-commerceconsistent
withinternationaltrends,developments,standards,andbest
practicesandwhennecessary,issueguidelines,rulesand
regulationsincludingvoluntaryandbindingco-regulation
mechanismsconsideringtheirrole,size,andimpactininternet
transactions.
SEC.19.ObligationsofOnlineConsumers.-Theonline
consumershallexerciseordinarydiligenceinanyinternet
transaction.
Ifthetransactionincludesthedeliveryofthepurchased
goods,theonlineconsumershallnotcancelconfirmedorders
whenthesaiditemshavealreadybeenpaidforby,orthe
goodsareperishableinnatureandarealreadyinthe
possessionofathird-partydeliveryservice,orotherwisein
transittotheonlineconsumerunless:
(a)Theonlineconsumeruseselectronicordigital
paymentandauthorizedthecreditingoftheamountdespite
cancellation;
(b)The.onlineconsumerreimbursesthird-partydelivery
serviceasapre-conditionforthecancellationoftheorder;
(c)Thetransactionallowscancellationforafee;or
(d)Thepartiesagreeotherwise.
SEC.20.RemediesofOnlineConsumers.-Incaseof
defect,malfunction,orlosswithoutthefaultoftheonline
consumer,orfailuretoconformwithwarrantyoranyliability
oftheonlinemerchantore-retailerarisingfromthecontract,
theonlineconsumershallhavetherighttopursuerepair,
replacement,refundorotherremediesprovidedunderRepublic
ActNo.7394oranyexistingrelevantlaws.
11
Whentheonlineconsumeravailsreplacementorrefundasaremedy,theonlinemerchantisentitledtothereturnoftheoriginalgoodsdelivered,withoutanycosttotheonlineconsumer,withinareasonableperiodfromthereceiptthereof,unlessotherwiseagreeduponbytheparties.Incasetherefundisalreadypaid,butthegoodscannotbereturnedduetothefaultoftheonlineconsumer,theamountreceivedshallbeimmediatelyreimbursedtotheonlinemerchantore-retailersubjecttoproportionatereductioninprice,ifappropriate.
SEC.21.ObligationsofE-marketplaces.-Exceptas
otherwiseprovidedinthisAct,e-marketplacesshall:
(a)Ensurethattheinternettransactionsontheir
platform:
(1)Areclearlyidentifiableasane-commercetransaction;
(2)Identifythepersonorpersonsonwhosebehalfthee-commercetransactionismade;and
(3)Identifyanypromotionalofferincludinganydiscount,premium,orgift,andthatconditionsrequiredtoqualifyforitareaccessible,clear,andunambiguous.
(b)Require,asfaraspracticable,allonlinemerchants,whetherforeignorFilipino,tosubmitthefollowing,priortolistingwiththeirplatforms:
(1)Nameoftheonlinemerchantaccompaniedbyatleastone(1)validgovernmentidentifcationcardforindividualsorbusinessregistrationdocumentsforjuridicalentities;
(2)Geographicaddresswheretheonlinemerchantislocated;
(3)Contactdetailsoftheonlinemerchantwhichmust
ndcdl;dmobileorlandlinenumberandavalide-mail
(4)Ininstanceswhentheservicesofferedbyanonlinemerchantisconnectedwiththeexerciseofaregulatedprofession,thedetailsofmembershipinanyprofessionalbodyorsimilarrelevantinstitutionwithwhichtheonlinemerchantisregisteredorotherwiseisamemberof.
1213
Exceptforthegovernmentidentificationcardsor
registrationdocumentsmentionedunderSection21(b)(1)and
thecontactdetailsoftheonlinemerchantasrequiredunder
Section21(b)(3),theinformationrequiredunderthisparagraph
shallbepublishedorpostedonthee-marketplaceordigital
platformfortransparency,unlessthee-marketplaceordigital
platformestablishesmeanstofacilitatecommunicationbetween
onlinemerchantsandonlineconsumersorprovidesalinkto
theOBDontheirplatform.
(c),Maintainalistofallonlinemerchantsregistered
undertheirplatform,containingtheinformationprovidedin
Section21(b).Thelistshallbeupdatedandverifiedregularly.
Ane-marketplaceshallberequiredtoprovidespecific
informationupontheissuanceofasubpoenabycompetent
authoritypursuanttoaninvestigationbasedonasworn
complaint,statingthatthee-marketplaceore-retailerisbeing
usedinthecommissionofacrimeorthatitwasutilizedas
ameanstocommitamalicious,fraudulent,orunlawfulact,
andthatthecomplaintisunabletoascertaintheidentityof
theperpetrator.
(d)Takethenecessaryprecautionstoprotectthedata
privacyofconsumers,atalltimes,inaccordancewithRepublic
ActNo.10173orthe“DataPrivacyActof2012”,andcomply
withtheminimuminformationsecuritystandardssetbythe
Bureau,NPC,andotherissuancesofrelevantgovernment
agencies.Digitalplatformsande-marketplacesshallbecovered
bytheprovisionsofRepublicActNo.10173andissuancesby
theNPC.
(e)Prohibitthesaleofregulatedgoodsunlessthey
providethenecessarypermitsandlicenseinformation,and
contractuallyobligatingtheircompliancewithsaleprocedures
andlimitations,andotherrelevantconditionsforthesaleas
maybeimposedbyanylaworlocalgovernmentregulation.
f)Provideaneffectiveandresponsiveredress
mechanismforonlineconsumersandonlinemerchantsto
reportauserorinformationpostedontheplatformthatare
deemedinviolationofrelevantlaws.
(g)Requireallonlinemerchantstoclearlyindicatethefollowingintheirproductoffersonline,regardlessofthenatureofthegoodsandservices:
(1)Nameandbrandofthegoodsorservices;
(2)Price;
(3)Description;and
(4)Condition.
Inperformingtheirobligationsunderthissection,e-marketplacesandotherdigitalplatformsarerequiredtoobserveordinarydiligence.FailuretodosowillsubjectthemtopenaltiesunderSection29ofthisAct.
SEC.22.ObligationsofOtherDigitalPlatformsThatDo
NotRetainOversightOvertheConsummationofthe
Transaction.-Otherdigitalplatformsthatdonotretainoversightovertheconsummationofthetransactionshallhavethefollowingobligations:
(a)Enableconsumerstodistinguishbetweencommercialandnon-commercialorprivateaccounts;
(b)Prohibitthesaleandadvertisementofregulatedgoodsunlesstheyprovidethenecessarypermitsandlicenseinformation,andcontractuallyobligatingtheircompliancewithsaleproceduresandlimitations,andotherrelevantconditionsforthesaleasmaybeimposedbyanylaworlocalgovernmentregulation;
(c)Requireonlinemerchantstoindicatethefollowingintheirproductoffersonline,regardlessofthenatureofthegoodsandservices:
(1)Nameandbrandofthegoodsorservices;
(2)Price;
(3)Description:
14.
(4)Condition;and
(5)Contactinformationoftheonlinemerchant;
(d)Provideaneffectiveandresponsiveredress
eractudatohneliathtnatts
deemedinviolationofrelevantlaws;
(e)Maintain,asfaraspracticable,anupdatedlistof
accountsthatmakeuseoftheplatformfore-commerce.The
platformshallberequiredtoprovidespecificinformationupon
theissuanceofasubpoenabycompetentauthoritypursuant
toaninvestigationbasedonasworncomplaint,statingthat
theplatformcoveredunderthissectionisbeingusedinthe
commissionofacrimeorthatitwasutilizedasameansto
commitamalicious,fraudulent,orunlawfulact,andthat
thecomplaintisunabletoascertaintheidentityofthe
perpetrator;and
4)Takethenecessaryprecautionstoprotectthedata
privacyofconsumers,atalltimes,inaccordancewithRepublic
ActNo.10173andcomplywiththeminimuminformation
securitystandardssetbytheBureau,NPC,andother
issuancesofrelevantgovernmentagencies.Digitalplatforms
ande-marketplacesshallbecoveredbytheprovisionsof
RepublicActNo.10173andissuancesbytheNPC.
Inperformingtheirobligations,platformscoveredunder
thissectionarerequiredtoobserveordinarydiligence.Failure
todosowillsubjectthemtopenaltiesunderSection29of
thisAct.
SEC.23.ObligationsofE-retailersandOnline
Merchants.-Ane-retaileroronlinemerchantofdigitalor
non-digitalgoodsandservicesshallexercisethefollowing
responsibilities:
(a)Indicatethepriceofgoodsandservicesoffered
consistentwithArticle81ofRepublicActNo.7394;
(b)Ensurethatthegoodsarereceivedbytheonline
consumer:
15
(1)Inthesamecondition,type,quantity,andqualityasdescribedandstatedand,inapplicablecircumstances,possessthefunctionality,compatibility,interoperability,andfitnessforthepurposeforwhichtheywereintended;
(2)Inthesamecondition,type,quantity,andqualityofasample,picture,ormodelofthegoodsshownbythee-retaileroronlinemerchantuponrequestoftheonlineconsumer,orofadditionaldescriptionsorspecificationsprovidedbythee-retaileroronlinemerchantuponinquiriesmadebytheonlineconsumer;and
(3)Itmustalsobefitfortheparticularpurposeforwhichtheonlineconsumerrequiresthem,ascommunicatedtothee-retaileroronlinemerchantatthetimeoftheperfectionofthecontract,andwhichthee-retaileroronlinemerchanthasaccepted;
(c)Allthegoodsshall:
(1)Bedeliveredtogetherwithitsaccessories,includingallotherpackaging,installationinclusions,anyusermanual,orotherinstructionsasadvertisedordescribed,ifapplicable,withtherelevantinformationstatedinthepackaging,printedorwritteninFilipinoand/orEnglish;and
(2
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