OrientationofRecreationTheRoleofRecreationTheRecreationCenterinahotelprovidesservicessuchasfitness,cosmetology,entertainmentaswellasamusement.It’sanimportantandindispensablecomponentofahotelwhichcanenhanceahotel’sreputationandincreaseitsturnover.Generally,inatopnotchhotel,guestscanenjoyabundantactivitiesinhealthclub,swimmingpool,tenniscourt,golfdrivingrange,karaokebar,nightclub,beautysalonandthelike.TheFitnessandRecreationDepartmentofthehotelcanbeseenasthebranchofthehotelthatcanmaketheguestsfeelhappy.Itcansupplyallkindsofentertainment.Ifaguestfeelsuncomfortableorfeelstired,hecangototheRecreationDepartmenttomakehisbodyrelax.FitnessTheFitnessCenterprovidesvisibleservicecontactsforguests.Itprovidesluxury,cleanenvironmentandprofessionalexerciseequipmentandservicetosatisfyourguests.TheassociatesneedtounderstandthefunctionoftheFitnessCenterDepartmenttobeabletoworktogetherasateamandtoprovideexcellentguestservice.AsaRevenueDepartmenttheFitnessCenterisfocusongeneratingRevenuesinareasofMembershipFees,merchandiseselling,andchargedservices.TheFitnessCenterManagerdirectsandorganizestheFitnessCenter.ShiftleaderisresponsiblefortheoperationoftheFitnessCenterintheabsenceoftheFitnessCenterManager.Allassociatesaretrainedtoobservetheguests’preferenceandrecordinlogobookinordertoimproveFitnessCenterservicestandard.SPATheOriginalconceptofSpaisreferringtobeauty,RelaxationandHealing.Whilewiththedevelopmentofthelifequality,Spaisnowmoreforwellness,whichmeansakindofmodernpursuitofabalanceandakindofstateofharmoniouswithinthebodyandsoulhealthy.AccordingtostatisticsoftheinternationalSpaAssociation,inthepastrecentyears,theglobalSpaindustryisdisplayingaremarkablerepaidgrowth,about20%upto30%yearlyincrease.AreportonAsia’sboomingSpaindustrysurveydatashowsus,inrecentyears,avarietyofSpainthemajorcitiesinAsiancountrieshasgraduallyemerged,andbecomingthemostfavoritewithagrowingnumberoffashionablepeopleandtourists.MostofdomesticfivestarhotelshavetoupgradetheirfacilitiestoprovideSpaservicestomeettheneedsguests.Chess&CardRoomThechessandcardroominthehotelisplaceforpeopletoplaychessandcardgames,andisarelativelypopularplaceforentertainment.Chessandcardroomsareopenindifferentwaysaccordingtodifferentlevels,suchasmahjong,chessclubsandsoon.MahjongisagameofChineseoriginusuallyplayedbyfourpersonswithtilesresemblingdominoesandbearingvariousdesigns,whicharedrawnanddiscardeduntiloneplayerwinswithahandoffourcombinationsofthreetileseachandapairofmatchingtiles.fitnesscenter 健身中心SPA 水療swimming 游泳sauna 桑拿golf 高爾夫bowling 保齡球tabletennis 乒乓球badminton 羽毛球tennis 網球volleyball 排球basketball 籃球football 足球squash 壁球billiard 桌球massage 推拿按摩beautysalon 美容沙龍arrowshooting 射箭horseriding 騎馬shadowboxing 太極chess&cardroom 棋牌室yoga 瑜伽aerobics 健美操treadmill 跑步機spinning/stationarybike動感單車SectionsandItemsofRecreationrowingmachine 劃船器dumbbell 啞鈴barbell 杠鈴chest-expander 擴胸器stairclimber 爬樓器benchpress 臥推spring-grip 握力器parallelbar 雙杠horizontalbar 單杠kickboxing 搏擊操pull-up 引體向上push-up 俯臥撐squat 深蹲extension 屈伸SectionsandItemsofRecreationThankyou謝謝Project1FittingRoomandSwimmingPool01WordsandExpressions02UsefulExpressions03StandardOperationProcedures04DialogueExamples05ConversationPracticecontents行業PPT模板/hangye/06SupplementaryReadingrecreation n. 娛樂cosmetology n. 美容術entertainment n. 娛樂amusement n. 娛樂，消遣indispensable adj. 不可缺少的componentn.零部件，組成部分，成分contributeto 為……作貢獻enhance v. 提高，增加，加強turnovern.營業額，流動，成交量diverseadj.不同的，多種多樣的abundantadj.豐富的，充裕的top-notch 拔尖的，一等的healthclub 健身中心drivingrange 高爾夫練習場Karaoke 卡拉OKnightclub 夜總會beautysalon 美容美發中心apparatus n.裝置，機構，儀器stationarybike 動感單車treadmill n. 跑步機coach n. 教練，經濟艙lockern.更衣箱，儲物柜，冷藏室hygienic adj.衛生學的，衛生的swimmingcostume 游泳衣WordsandExpressionsWordsandExpressionsindispensable adj. 不可或缺的component n. 組成部分enhance v. 增強，提高reputation n. 名譽，名聲topnotch adj. 頂級的，第一流的abundant adj. 足夠的，豐富的branch n. 分支，分部supply v. 供應，提供relax v. 休息，放松environment n. 環境professional adj. 專業的satisfy v. 滿足function n. 功能indispensable adj. 不可或缺的UsefulExpressions1.Theservicetimeisfrom8:00a.m.to6:00p.m.2.Ourswimmingpoolisopenat10:00a.m.andclosedat9:00p.m.3.Weprovidesaunaservicefrom14:00to23:00.4.Wehaveawell-equippedfittingroomwithallthelatestrecreationalsportsapparatus,suchaswallbars,stairmasterandsoon.5.Ifyouhaven'tworkedwiththisexerciseequipmentbefore,weadviseyouhaveaphysicalcheckupfirst.6.Don'tworry!Wehaveprofessionalstoensureourguests'

safety.7.Howmanygameswouldyouliketoplay?8.Wehaveanexcellentsaunawithafreesupplyoftowelsandsoap.9.Forourregisteredguests,it'sfree/onthehouse/freeofcharge/complimentary.10.Astoourregisteredguests,weonlychargefordrinksandfoods.11.Forregisteredguests,bill/accountwillbesettledwhentheycheckout.12.Howwouldyouliketopayyourbill,sir?Wouldyouliketopayitbycreditcardorincash?StandardOperationProceduresofGymOpeningandClosingProcedures

1.Opening -Openingthegateofgym -Openthepower -Openallthemachines -Checkweatherallthemachinesarewell -Opentheair-condition -Checkwhetherthedrinkingfountainswork,ensureasufficientsupplyofpapercupsforgueststouse-Guaranteegymatroomtemperaturewithin22to24degreesCelsiusinbetween

StandardOperationProceduresofGymOpeningandClosingProcedures

2.Closing -Turnoffallexerciseequipment -Cleantheearphone -Cleanthecarpet -Turnofftheair-conditionandalllights -Aftercheckbythesupervisor,locktheGymdoor. Scene1:AttheFitnessCenterC:Goodmorning.WelcometoourFitnessCenter.CanIhelpyou,sir?G:IamRyanGatesinRoom1127,andIam.Ijustwanttogetsomeinformationaboutyourfitnessandentertainmentfacilities.Couldyougivemesomesuggestions?C:Certainly,Mr.Gates.Wearefullyequippedwith,saunas,steambaths,anindoorswimmingpool,adrivingrangeandballroomsforbilliards,tabletennisandsquash.G:Soundsgreat!Couldyoutellmewhatkindsofinyourcenter?C:Youcanplaybridge,chessandcards.Wealsohavekaraokebarsandanightclub.G:Good!Whatistheservicetimeforthoseactivities?C:Forfitnessequipment,theservicetimeisfrom.Forentertainment,saunasareopenfrom6:00a.m.to11:00p.m.Andforbridgeandchess,karaokebarsandnightclub,theservicetimeisfrom.C:ClerkG:Guest下一頁along-stayguestahealthclubotheractivitiesareavailable6:00a.m.to11:00p.m.9:00a.m.to12:00p.mScene1:AttheFitnessCenterG:That'sterrific.ButIwonderifyouhavegotatenniscourtaswell.C:Yes,wehavetwotenniscourtsnexttothehealthclub.It'sbettertomakereservations.G:OK,Iwill.SinceI'mnowinChina,canyourecommendsometraditionalChineseexercisestome?C:Certainly,youmusthaveheardofTaiChi,whichareaseriesofevenandslowmovements.Actually,wearestartinganewTaiChiclass.It'sourpleasurethatyouwouldcomeandhaveatry.G:Theproofofthepuddingisintheeating.Iamconsideringjoiningthatclassrightnow.Thankyouverymuch.C:ClerkG:Guestincasetheyarefullybooked上一頁inourhealthclubtodayScene2:AttheHealthClubC:Goodmorning.WelcometoourHealthClub!G:Goodmorning.IamWillSmithinRoom1215andthisismywife.Weareconsidering.

Couldyouintroducewhatfacilitiesyouhavehere?C1:Em…SorryIamanewstaffandInotfamiliarwiththefacilities.Justamoment,sir,I'llgetthemanager.C2:It'smyhonortodoso,Mr.SmithandMrs.Smith.Ourclubisconsideredthebestofitskindinthiscity.For,wehavethelatestraceapparatus,stationarybike,rowingmachine,treadmill,rowers,stairmaster,chest-expander,barbell,dumbbell,spring-grip,andsoon.G:Isthereacoachheresupervisingtheexercises?C:Yes.WehavearesidentcoachherewhoattheHealthClub.G:Fantastic!Canwehaveatrynow?C1:Clerk1C2:Clerk2G:Gueststakingsomeexercises.bodybuildingsupervisesalltheactivitiesScene2:AttheHealthClubC:Sure,sirandMadame.Letmeshowyoutothelady'slockerroom.AndMr.Smith,men'slockerroomisoverthereofthelobby.G:Thankyouverymuch.C:Withpleasure.Iwillbeatyourserviceallthetime.Enjoyyourselves!C1:Clerk1C2:Clerk2G:GuestsontherighthandScene3:AttheSwimmingPoolC:Goodafternoon,Miss.Welcometoourswimmingpool.HowmayIhelpyou?G:Itissaidtheswimmingpoolofyourhotelisverynice.Iamwonderinghowitwillbecharged.C:For,it'scomplimentary.G:Oh,terrific!Canyoutellmewhatthedepthis?C:Certainly,Miss.Theandshallowareaisonlyonemeterindepth.G:Howoftendoyouchangewater?C:Youdon'tneedtoworryaboutthehygienicconditions.Weeveryotherday.Wejustchangeditthismorning.G:Bytheway,doyousellswimmingcostumehere?Ididn'ttakeminewithme.Youknow,Ican'twaittodipintoit.C:Yes,youcanfindthem.MayIhaveyourroomcardandwouldyoupleasesignyournamehere?C:ClerkG:Guestourregisteredguests下一頁deepestplaceis1.8meterschangewaterattheshopbesidetheswimmingpoolScene3:AttheSwimmingPoolG:Sure.Hereyouare.(Afterfillinguptheform.)C:Miss,hereisoverthere,andyoucanhaveashower.Theyarefreeofcharge.G:That'sgreat.Whenisitclosedintheevening?C:Itopensfrom6:00a.m.to11:00p.m.everyday.You'dbetterbeforeyoustart.G:I'lldothat.Thankyouforyourhelp.C:Iamalwaysatyourservice.Wishyouagoodtime.G:Thanksalot.C:ClerkG:Guestthekeytothelockerwarmupfirst上一頁PracticeMr.Greenwhoisaregisteredguest,entersthegym.You,theclerk,gotogreethimandshowhimaround.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Ms.MaryCooperwantstolearnswimming.Shegoestothefitnesscenterandyouintroducetheswimminglessonsforher.Task2SupplementaryReadingGYMService健身房服務ServiceContent服務內容-Assistingintheopeningorclosingoftheclub,dependingontheshiftassigned.根據班次安排，協助俱樂部的開門或關門事宜。-CheckingthattheClubfacilitiesinworkareaaremaintainedinanattractive&cleancondition.檢查俱樂部工作區域的設施，確保整潔并有吸引力。-KeepingtheClubManagerinformedofallcomplaints,commentsandotherareasofconcern.向俱樂部經理匯報所有投訴、評論及其它方面的問題。-ImplementingtheClubpoliciesandproceduresforthesmoothandefficientdailyoperationoftheclub.執行俱樂部的政策及程序，以使俱樂部的日常營業順利有效地進行。-Administeringthememberuseoftheexerciseprogramcardanddoingfitnessappraisals.管理會員健身卡并會員進行健身評估。-Evaluating/determiningthemembersstartingleveltoprepareanappropriateprogramofexercisebasedontheindividual'sage,condition,medicalhistory,experience,goalsandability.Periodicallyadjustingtheexerciseprogrambasedontheprogressoftheindividual.評估或確定會員的初級健身水平，根據每一個人的年齡、身體狀況、病史、經驗、目標及能力為他們分別制定適當的健身計劃。同時，根據他們各自的進展情況，對原健身計劃定期進行調整Standards標準-Memorizethespecializedtermsandexpressions記住專業的術語及表達。-Doformalexamplefortheguests,informthemtheskillsofexercisesandnoticeitems.為客人做正確的器械操作示范，并告知客人鍛煉的技巧及注意事項。-Inspectingtheexerciseequipmentonaregularscheduletoensurethatitisinexcellentworkingorder.Reportingtothemanageranyequipmentthatneedsmaintenance定期檢查運動器械，確保其處于完好的工作狀況，器械如需維修，需立即報告經理-MustatalltimesshowapositiveapproachtothepositionandHotel,whendealingwithguestswithintheHotel.AswellaswhendiscussingtheHotelwithpersonsoutsidetheproperty.在與酒店內客人交往以及在外談論酒店的時候，必須始終表現出對職位和酒店的積極態度。ThankYou謝謝Project2SPA01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofSPATreatment04Dialogueexamples05Conversationpracticecontents行業PPT模板/hangye/06SupplementaryReadingfacial adj. 面部的massage n. 按摩；推拿package n. 打包；套餐therapist n. 按摩師；理療師breathe v. 呼吸treat v. 治療disease n. 疾病circulation n. 循環slipper n. 拖鞋professional adj. 專業的reputation n. 聲譽beneficial adj. 有益的ache v. 疼痛finger n. 手指palm n. 手掌elbow n. 肘部muscle n. 肌肉tiredness n. 疲勞disappear v. 消失skin n. 皮膚moist-keeping n. 保濕moisturize v. 使濕潤relieve v. 緩解tension n. 緊張soften v. 軟化WordsandExpressionsUsefulExpressions1.Couldyouexplainwhatfacialmassage/Thaimassageis?2.Whatdoesabody/facialpackageinclude?3.Youcouldtakeamoist-keepingtreatment.4.Iwouldliketohaveafacialmassage.5.Iamyourtherapisttoday.Itismyhonortoserveyouthistime.6.Justrelaxwithyoureyesclosedandbreathecalmly.7.Inordertohaveanenjoyablemassage,pleaseturnoffyourmobilephoneandkeepquiet.UsefulExpressions8.Chinesemassagecantreatmanydiseasesbyimprovingbloodcirculation.9.Themassageoilwillbeworkingonyourbodyforhalfanhour,sopleasetaketheshowerlater.10.Saunamakesyoufeelbetter.Itisgoodforyourhealth.11.Wehavedryandwetsauna.Whichdoyouprefer?12.Hotelguestswillenjoya50%discountofourSPA.13.Haveyouenjoyedyourmassage?14.Hereareyourslippers.StandardOperationProceduresofSPATreatment1.Therapistmustbeabletoexplainthetreatment.2.Furthermoreabletoanswerquestionsaboutingredientsandbenefitsofproductandtreatment.3.Therapisthastobecompetentinmakingproduct/treatmentrecommendationsbeneficialforguest.4.Confirmthattemperature,lightsandmusicareuptoguest'ssatisfaction.5.Ifmassagebooked,askaboutpressure,adjustaccordingtoguestliking,confirmpressureofthemassageatleast3times.6.Duringfacialtreatments,askaboutfeelingwhenapplyingproductapplyonface7.Usetowelskilltorespectprivacy8.Ifcustomerfeelsuncomfortablewithanyproduct,therapisthastostopandremoveproductwithtoweloraskcustomertotakeashower9.Ifcustomer'sphonerings,askcustomerifshewouldliketoanswer10.AdapttreatmentsaccordingtoGuestspreferences.11.MakesurethatanyspecialrequestsmadebytheGuestareadheredto.12.Turncustomeroverwithtowelskill.13.Usetowelskilltocoverchestwhenmassagestomach.StandardOperationProceduresofSPATreatment14.Enquirefirst,beforeproceedingtosensitiveareas:stomach,breast...15.Makesurethatnootherpartsofthebodyexcepthandscomeincontactwithcustomer.16.Focusontheareascustomerisconcernedabout.17.Avoidtodropoilorwateroncustomer'sskin.18.Nailhavetobekeptshort,handswarm.19.Minimizeallnoiseinthetreatmentroomsduringtreatments.20.Ensureroomsarecorrectlypreparedinadvancetoavoidhavingtoleavetheroomtogetsupplies.21.Don'tleavetheroomatanytime.StandardOperationProceduresofSPATreatmentScene1:TakingaMassageA:Goodevening,madam.HowmayIhelpyou?G:Yes,Iheardthe.I'dliketohaveatry.A:Rightyouare.Thetherapisthereisvery.Andtheserviceenjoysagoodreputationamongtheguests.Mostofourguestsare.Inaddition,massageis.G:Recently,Ihavebeenfeelingverytired,especiallymybackandneckachealot.A:Doyouworkalongtimeoncomputereveryday?G:Yes,morethansixhoursadayatleast.Couldyouforme?A:Yes,it'smypleasure.WehaveChinesemassage,Thaimassageandfacialmassage.Asforyourcondition,IsuggestyoutakeaChinesemassage.G:aboutChinesemassage?A:AttendantG:Guest下一頁massagehereiswonderfulskillfulandprofessionalrepeatedguestsbeneficialtohealth.recommendsomemassageWhat'sspecialScene1:TakingaMassageA:Thetherapistgivesthemassagetotheguestswiththeirfingers,palmsorevenelbowstopresshardonyourmuscles.Inthisway,itisthebloodcirculation.Ibelieveafterthemassageyourtirednesswilldisappearatonce.G:Soundsgreat!Howmuchdoyouchargeforit?A:500yuanperhour.Andourin-houseguestcan.G:Ok.I'lltryit.A:Thisway,please.Iwillarrangeourheadtherapistforyourightaway.G:Thanks.A:AttendantG:Guestveryusefultoimprove上一頁enjoya20%discountScene2:HavingaFacialTreatmentA:Goodafternoon,madam.WelcometoourSPAcenter.HowmayIhelpyou?G:Yes,thisismyfirsttimetobehere.Iwantaandcanyouintroduceyourservice,please?A:Sure.Pleaseallowmetofirst.(checking……)Oh,yourskinisquitedry.Well,itisautumnnow,andtheweathergetssodrythatpeople'stoo.Youcouldtakeafacialmoist-keepingtreatment.G:Howwouldyoudoit?A:First,wewilldoathoroughcleansingwithyourfaceandremovethedeadcells.Thenwewillmassageyourfaceandnecktoimprovethecirculationandrelievethetension,followedbyamasktomoisturizeandsoftentheskin.G:That'sexactlywhatIwant.Howlongdoesit?A:Thewholeservicewill,and600yuanintotal.G:OK,I'llgetit.A:Thiswayplease.A:AttendantG:GuestfacialtreatmentcheckyourskinskinbecomesdrywithourspecialoiltakeandhowmuchdoesitcostlastaboutonehourPracticeMissBrownisaguestinSheratonGrandHotel.ShewentsightseeingaroundtheWestlakeinHangzhouforthewholeday.NowshefeelsexhaustedandgoestotheSPACenterforrelaxing.AsaSPAattendant,introducetheSPAserviceandrecommendproperservicetoher.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Ms.MaryCooperwillattendapartyintheevening,butshefeelsherskinisverydry.Sointheafternoon,shegoestotheSPAcenterforafacialmassageandmakeup.Shewantstomakeherselflookrefreshedattheparty.Makeupadialoguebasedontheaboveinformation.Task2SupplementaryReadingOperatingPhilosophy營運核心哲學-ThedesignoftheShineSpainSheratonistakeninfluencesfromallovertheEastandtheWestandcombinedInteriorsarevibrantandinspiredbyclassicelementsoftheRegencyperiodadaptedtomodernlifestyles.Spacesareenhancedwithlushcolors,materialsthatsparkleandgleamandlivelydetailstocreatetheperfectsettingforguestscomeintothenatureandconnect.喜來登之炫逸水療充分融合東西方特色，它將現代都市活力與古典東方元素完美結合。其空間設計利用色彩搭配得到提升，細節裝飾豐富生動，別具情調的氛圍令客人仿佛置身大自然。-ShineforSheratonwasdevelopedexclusivelyforSheratonbyStarwoodHotels'in-housespa