1、FormNo.表格編號：BZQP-4-01F01.3Title標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page1of14RevisionHistory版本記錄Rev.版本ChangeDescription修改內容OriginatedBy編寫Date日期1234NewreleaseCancelitems6.2.6,6.2.7,6.2.8,6.4,6.5.1,6.6.2andformBZQP-7-07F07.1Modifyitems3.5,6.2.3,6.2.4,6.6

2、.1,6.6.2andupdateformBZQP-7-07F04.1,BZQP-7-07F08.1,BZQP-7-07F09.1Upaded6.2.1,6.2.2,6.5.1,and9.1CancelFormBZQP-7-07F08.2andupdatedBZQP-7-07F09.3KSYangKSYangKSYangFrankPengSep.1,2006July.1,2007Oct.9,2007Nov.19,2009Approval&Distribution審批&分發APPDept.Signature/DateAPPDept.Signature/Date審批部門簽署/日期審批部門簽署/日期

3、出山LJPI捋圧1山LJPI捋口生產部PRD口人力資源部HR口品保部QA口財務部FIN口資材部Sourcing口倉儲部WH11工程部Engineering11管理者代表MR11生產及物料管控PMC匚二1廠長PlantManagerOtherDistributionLocation:Checkedby(Doc.Con.):EffectiveDate:Confidential&ProprietaryInformationofXXX(ZhongShan).XXX(中山)機密及專利文件Title標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProced

4、ureRevision版本：4供貨商質量管理程序Page貞碼：Page2of14PURPOSE目的:Toestablishaguidelinetocontrolandmonitorsupplierqualityperformance,managesuppliertoimprovequalitysystemandproductqualitytomeetXXX(ZhongShan)expectations.建立監控供貨商質量績效的方針，管理供貨商改進質量系統及產品質量以達到XXX(中山)的期望目標.SCOPE范圍:Thisprocedureappliestoallsuppliersthatprov

5、idesproductionmaterialproductstoXXX(ZhongShan).此程序適合于XXX(中山)提供生產性物料的所有供貨商ThisprocedureisapplicableforQAtomanagesupplierqualityandrelatedissueonly.此文件僅適用于QA管理供貨商質量及相關問題.DEFINITIONS定義:KeySupplier:Thesupplierprovidesthematerialthatiseithervaluableand/orcriticalimpacttoproductscharacteristics關鍵供貨商:提供對產品

6、價值或性能有關鍵影響物料的供貨商.SRS:SupplierRatingSystem.SRS:供貨商評估系統.FAI:FirstArticleInspection.FAI:首件檢驗.LAR:LotAcceptRatefromincominginspection.LAR:來料檢查批接收率.REFERENCEDOCUMENT參考文件:BZQP-7-06SupplierRatingSystemProcedure供貨商評估系統程序.BZQP-8-07Correctiveandpreventiveactionsprocedure糾正及預防措施程序.RESPONSIBILITY職責:Title標題：DocN

7、o.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page3of14Purchasingstaff采購Arrangeconsolidationoftheoverallmaterialsupplierperformanceanddistributetorelatedparties.整理供貨商質量績效并發布給相關部門Reviewthesupplierperformanceandenhancesupplierimprovementmanagement.評估供貨商績效加強供貨商改善管理.Coord

8、inateandplansupplierssupportbothforongoing&futureifnecessary.協調和規劃供貨商現在及將來的支持5.2QA質量工程師.Followsuppliercorrectiveactioninlinecomplaint.跟進產線投訴問題和供貨商的改善行動.Definekeysupplierforevaluationorassessmentwithpurchasingstaff.與采購定義關鍵供貨商以便評估.Reviewtheassessmentresultforfurtherimprovementorsupplierqualityrelatedm

9、atters.審核供貨商質量相關的事項的評估結果,達到持續改善.5.3ME制造工程Ifnecessary,MEwillsupportQAtoperformsupplierprocessauditandtechnologyevaluation.必要時,ME將協助QA執行供貨商制程審核及技朮評估PROCEDURE程序:SupplierRatingSystem供貨商級別評估體系.PurchasingandQAshallselectthekeysupplierandperformSRS.RefertoSupplierRatingSystemProcedure(BZQP-7-6).采購和QA選擇關鍵供貨

10、商進行評估，參照供貨商評估系統程序(BZQP-7-6)Materialqualification物料資格認證.Underselectionofapotentialsupplier,SourcingorpurchasingsendsthespecificationordrawingcomponentrequirementstosupplierandEngineerinstructsuppliertosubmitsampleandrelateddocument(Attachment1.)選定部分供貨商后，資材部或采購將部件規格要求或圖紙轉交給供貨商，工程部工程師指導供貨商按照提交樣品和相關檔(附檔

11、1)Title標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page4of14EngineerwillcooperatetocompleteFAI,detailoperationprocessreferto“IncomingFirstArticleInspectionInstruction(BZQAWI-003)”.工程師將完成物料的FAI檢查,具體作業方法請參考“來料首件檢查指示(BZWIQA-003)”Aftertheinternalinspectioncomplet

12、ed,QAsubmitthepassedpartandFAIdocumentstocustomerformakefinalapproveifneed.Aftercustomerapprovethesample,QAdistributetheapprovedsampleandrelativefilestoIQCandbuyerastheproofofapprovedbyXXX(ZhongShan).內部檢查完成后，如客戶要求,QA將零件批準的數據(零件樣板)和FAI報告送與客戶批準.客戶檢查并批準后,QA將客戶最終承認的樣板及相關文件分發至IQC和采購，作為樣板被XXX(中山)承認的依據.Ifm

13、aterialisrejectedbycustomer,theoriginalcopyofmaterialapprovalshouldreturnbacktoQA.Returnprocessfrom6.2.1to6.2.4如零件承認被客戶否決，則承認零件退回給QA.重復步驟6.2.1至6.2.4.Forthecriticaltoqualityindirectmaterialandnotcustomerspecified,newdevelopedsuppliermaterialneedstopassEngineersapproval,andsendtocustomerforapprovalasr

14、equired.對于客戶未指定的間接物料,在其對產品質量有重要影響的狀況下,新物料需要經過工程師批準,如果客戶要求將送給客戶進行批準.Materialdisqualificationprocedure.物料資格取消程序Inthebelowcases,IQCorbuyerhastheauthoritytorequestanddisqualifysupplierspartsupply,andIQCriseamaterialdisqualificationrequest.(BZQP-7-07F01.1)當發現如下情況時,IQC或采購有權對供貨商提出取消其生產件供應資格的申請，并且該申請將以物料供應資

15、格取消申請書形式提出(BZQP-7-07F01.1)Seriousqualityissuefromsupplier(example:safetyissue,usebannedmaterial,orseriouslyimpactproductioninXXXetc).部品發現重大質量問題(如安全問題，使用禁用物料，或對XXX造成重大生產影響等).Morethan3timesclaimsformaterialqualityfromIQCorproductionlinewithinonemonthandthereisnoeffectiveactiontoimprovethequalityafterI

16、QCwarnorQAperformfactoryaudit.在一個月內IQC拒收三批以上的物料或生產線對該物料有三次以上的質量投訴并且在IQC通知供貨商或對供貨商進行審核后供貨商在質量方面沒有有效改善.Title標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page5of14Continualtwicegetredcardinsupplierratingsystem(forsinglesourcingsupplier,materialisdisqualifiedexcep

17、tcustomerapproval)在供貨商級別評定中連續兩次評定為不合格(對于單一貨源供貨商,除非客戶批準,否則將取消其資格).Customerrequirement客戶要求.Others其它.6.3SupplierQualification&disqualification供貨商資格認證及取消Fornewsupplier(orsecondsource)whoisopenedbyXXX(ZhongShan),QAneedstoqualifynewsupplier.Forthecurrentsuppliers,purchasingcanlistthemdirectlyintheAVLlist.

18、對于XXX(中山)開發的新供貨商(或者第二供貨商),QA需要進行新供貨商的資格認證對于現有的供貨商,可直接進入AVL表.Thereare5classificationsof“supplierqualification”processwillbeapplied:將有5個不同級別的文件被引用到供貨商認證中去:NDA(Non-disclosureagreement):保密協定Thisisanon-disclosedagreementforsupplierwithXXX(ZhongShan)beforebusiness.SuppliermustobeyXXX(ZhongShan)businessreq

19、uirements,cannotdiscloseanyXXX(ZhongShan)businessinformation,drawing,technicalinformation,pricinginformationtoanyother3rdpartyunderthisagreementwithoutXXX(ZhongShan)permissions.此檔是供貨商與XXX(中山)生意合作之前的保密協定供貨商必須遵守XXX(中山)商業要求,不能揭露任何XXX(中山)生意方面信息、圖紙、技術信息、價格信息等給任何未經XXX(中山)授權的第三方機構.Supplierreliableinvestiga

20、tereport:供貨商信譽度調查ThisreportistoinvestigatesupplierreliableinformationinmarketandensuresuppliercanshowenoughcapabilitytosupportXXX(ZhongShan)此文件用以調查供貨商的市場信息以保證供貨商有足夠能力和XXX(中山)配合.SupplierQualificationSummaryReport供貨商認證總結報告Thisreportisconductedbypurchasingforonesupplierevaluationsummaryreport&qualifica

21、tionstatus.此份報告由采購主導用以供貨商評估總結及認證狀況.Supplierauditreport,QAisresponsibleforperformaudit,ifitisnecessaryandapplicable,QAreleasesthecopyofreporttopurchasing.Title標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page6of14供貨商審核報告,QA有必要且可實施狀態下將對供貨商進行審核,QA將復印件分發至采購.Suppli

22、erDisqualificationRequest供貨商資格取消申請.Thisreportwillberequestedbypurchasing&QAtodisqualifyasupplier;andtheapplicantwillfillintheapplication.ItwillbeeffectivebytheirmanagerandPlantManagerapproval.此份報告由采購及QA用以供貨商資格取消申請由各自部門經理和廠長簽名后生效.Primaryopportunitiesforonequalifiedsupplier:供貨商認證的首選機會:Awelldevelopedqu

23、alitymanagementsystem.優秀的質量發展管理系統.ReasonablepriceandforwardlytosupportXXX（ZhongShan）oncostdownapproach.可以接受的價格水平并主動配合XXX（中山）降低成本.Capabilityofensuringstableandpunctualmaterialsupplychainsystem.能夠保證穩定而準時的供應鏈系統.GoodservicecansupportXXX（ZhongShan）atemergency;provideXXX（ZhongShan）onreliable&acceptableinf

24、ormation;quicklyrespondonclaims&remarks;supportXXX（ZhongShan）onflexibility;forwardlytoprovideXXX（ZhongShan）onInformation（News,Technicalsupport）.優良的服務；能夠在緊急狀況下支持XXX（中山）；提供給XXX（中山）合理的和可以接受的信息;迅速回饋XXX（中山）的抱怨及相關要求；彈性地服務XXX（中山）；主動配合XXX（中山）有用的信息（新聞、技術支持）.Buyergatheringinformationofsupplier:companyprofiles

25、,brochures；productsinformation（samples,specs）,etc.Ifitmatchescurrentbusinessrequirments,thenwillsend“SupplierReliableInvestigateReport”tosupplierforself-evaluation,requestsuppliertosubmitself-evaluationdatatopurchasingforevaluation,basedoncurrentcommoditysupplierbasestatus,technology,quality,cost,re

26、sponsiveness,service,delivery,stability&capability,environmental&safety,IfrecommendedsuppliermatchesXXXsrequirements,purchasingwillleadthe“Developmentteam”toauditsupplier.采購收集供貨商信息：公司資料及手冊；產品信息（樣品、規格）等如果供貨商符合當前XXX（中山）商業需求,負責采購將“供貨商信譽度調查報告”發給供貨商進行自我評估；要求供貨商提供自我評估數據并回饋給采購，采購依據XXX現有商品供貨商基礎、技術、質量、成本、反應速

27、度、服務、交期、穩定性和能力、環境及安全等予以綜合評估如果推薦的供貨商符合XXX（中山）要求,采購將安排發展團隊予以評鑒.Title標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page7of14Purchasingwilllead“developmentteam”tosummarize“SupplierQualificationSummaryReport”,toevaluaterecommendedsupplierwillbequalifiedsupplier.XXX(

28、ZhongShan)qualifiedsuppliermustberequired:采購將主導“發展團隊”總結“供貨商認證總結報告”,以評估推薦供貨商成為合格供貨商.XXX(中山)合格供貨商必須同時滿足如下要求:PassXXX(ZhongShan)QAauditifitisapplicable.Theapprovalclassificationwillreferto“BZWIQA-015supplieraudit&qualification”.在審核可以進行和需要的條件下,供貨商須通過XXX(中山)QA稽核有關承認條件請參考“BZWIQA-015供貨商審查和認證指示”.Reasonablepr

29、iceandproactivelytosupportXXX(ZhongShan)oncostreductionapproach.合理的價格水平和主動配合XXX(中山)進行成本降低.Supplierhasacapability&stabilitysystemtosupportXXX(ZhongShan);供貨商具有穩定的能力服務XXX(中山).SuppliercanprovideXXX(ZhongShan)technologysolutionsproactively.供貨商能夠主動提供XXX(中山)材料技術解決方案.“Acceptable”andoraboveclassificationstat

30、usapproachedto“Costcompetitive,Stability&Capability,Technology”criterions.“價格競爭性、穩定性及能力、技術”達到“可接受”或以上標準.“Supplierreliableinvestigatesreport”willbematchedXXX(ZhongShan)requirementsonsupplierreliablesurvey.“供貨商信譽度調查”必須符合XXX(中山)關于供貨商可信度調查要求.6.3.6Thesupplierevaluationsummarizedreportwillbeforwardedtosup

31、plierbypurchasing.IfopenednewsupplierwhichpassorconditionalpassXXX(ZhongShan)audit,purchasingwillcreateavendorcodeinsystemandpasstoFinance,afterthesignatureofpurchasingManager.采購將供貨商評估總結報告轉給供貨商如果新開發的供貨商通過或條件通過XXX(中山)的審核，采購將填寫供貨商代碼并經采購經理簽名后,附上供貨商評估總結報告交會計部.6.3.7Forcustomerspecifiedsuppliers,orsupplie

32、rsarespecifiedincustomerBOM,QAdontneedqualifysupplierexceptcustomerrequest.QAwillperformsupplierauditwhensupplierqualityperformanceisnotsatisfying.Ifsupplierfailaudit,customershallapprove“supplierqualityriskassessmentform”ifcustomerstillusethissource.對于客戶指定的供貨商，或在客戶BOM中指明的供貨商，除非客戶有要求，否則QA不必對此類供貨Titl

33、e標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page8of14商進行認證當供貨商質量表現不好時，QA將執行審核。如果供貨商不能通過審核，且客戶需要繼續使用該供貨商，客戶需要批準“供貨商質量風險評估表”.Supplierdisqualification:thesupplierfromAVLwillberemovewhenitmeetsoneofbelowstandards:合格供貨商資格取消:符合下述條件之一者，其將被取消合格供貨商資格.Poorontimedelive

34、ry,continuethreemonthsOTDlessthan60%orwithinsixmonthstheOTDinaveragelessthen80%.無法準時交貨者:連續三個月準時交貨率低于60%，或半年內準時交貨率低于80%者.Poorquality，continuethreemonthberakedwithclassD，orcontinuethreemonthsberakedwithtop6worstqualitysupplier.質量能力低下者:連續三個月被評為D級供貨商，或連續三個月被評為6差供貨商者.Poorcooperationattitude，continuethree

35、timesQSAfailed，andcannotprovideeffectiveimprovementplanorcorrectiveaction.無配合意向者:連續三次質量系統稽查不合格，且無有效改善計劃或對策者.。PoorcooperationincostdownorotherstrategicsolutionfromXXX，Purchasingcanconsidertoraisedis-qualificationapplication.無意配合XXX（中山）成本改進或其它戰略行動者，采購可申請取消其資格.QAandpurchasingcansuggesttodisqualifysuppl

36、iers.Allapplicantswillfillup“SupplierDisqualificationRequest”tomanagerapprovalonSupplierDisqualificationQA及采購均可建議取消供貨商資格，所有申請者必須填寫“供貨商資格取消申請表”經過經理批準.6.5Suppliercorrectiveactionsfollowup供貨商糾正行動跟進.Linecomplaint生產線投訴.Thehighdefectivenon-conformanceincomingwhichaffectnormalproductionisdetectedinline，IPQ

37、Cwillissue，andIQCissue8Dreporttosupplierafterconfirmednon-conformanceincomingtillthecaseclose.在生產中發現的高比率來料不良,IPQC開出制程異常處理單并在IQC確認不符合物料后發出8D報告，跟進并核實供貨商改善行動直至結案.8Drelease8D的發出.Inbelowcases，IQCmayrelease8Dtorequestsuppliertoperformcorrectiveaction.在以下情況下,IQC將發出8D要求供貨商進行改善.Title標題：DocNo.文件編號：BZQP-7-07Su

38、pplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page9of14Supplierhascriticalqualityorsafetyissue,hasseriouseffecttoXXX(ZhongShan).供貨商出現重大質量或安全問題，對XXX(中山)造成重大影響.Incomingofsupplierhasthreetimesorabovequalityissuespermonth,andsupplierhasnoeffectiveaction.供貨商的來料有每月3次或3次以上普通質量問題，并且無有效的改善.Mate

39、rialofsupplierhasqualityissuecausecustomercomplaint.供貨商的物料出現質量問題，造成客戶投訴.Detailoperationof8D;refertotheprocedureBZQP-8-07“correctiveandpreventiveactionsprocedure”.關于8D的作業方式，參照“糾正及預防措施程序”.6.6Supplierqualitymonitorandimprove供貨商質量監控和改善.IQCmonthlymonitorsupplierqualityperformanceandevaluatetopworstperfor

40、mancesupplierinLAR，line/customercomplaint.Detailoperationasbelow:IQC每月監控供貨商的質量表現，并且從來料檢驗批合格率，產線投訴和客戶投訴中選擇最差供貨商.詳細作業方法如下:IQCchoosesworst5LARperformancesupplierandtheirLARmonthlyperformancetocalculatethescoreofsupplierbasedonbelowformula:60-(1-actualLAR)x100.IQC從供貨商LAR表現中選擇最差5位供貨商和其當月的LAR,依照以下公式計算供貨商的

41、得分:60-(1-actualLAR)x100.IQCcalculatescoringofworst5LARsuppliersperformaceinline/customerclaimasbelow:IQC從供貨商LAR表現最差5位供貨商,按照以下方式計算供貨商產線投訴和客戶投訴得分:Line/customercomplaint1;scoring30;產線投訴和客戶投訴1,得分30;Line/customercomplaint=1;scoring20;產線投訴和客戶投訴1次,得分20;Line/customercomplaint=2;scoring10;Title標題：DocNo.文件編號：

42、BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page10of14產線投訴和客戶投訴2次,得分10;Line/customercomplaint二3;scoring0;(orsupplierhasrepeatedqualitycomplaint)產線和客戶投訴大于等于3次(或供貨商出現重復質量投訴),得分0;IQCsummarizesselectedsupplierpercorrectiveactionrequest,thecriteriaasbelow.IQC對以上挑選的供貨商進行改善要求的評比,

43、標準如下:SupplierdidntreceiveanyIQCcorrectiveactionrequestfromXXX(ZhongShan)inamonth,thescoringis10.供應商一個月內沒有收到XXX(中山)IQC發出的改善要求，此項得10分SupplierresponseXXX(ZhongShan).IQCcorrectiveactionrequestpromptlyandsuppliercanclosecorrectiveactionontime.Thescoringis5.供貨商能快速地反饋XXX(中山)IQC發出的改善要求并且能按時結案,此項得分為5分.Ifsupp

44、liercantcloseanycorrectiveactions,thescoringiszero.如果供貨商不能對改善行動要求結案,此項得分為零分.Ifitisapplicable,IQCwillrelease8Dandgotosuppliersitetoassistthemtoimprovetheirqualitytothesuppliersintopworst3andwhosescorewaslessthan70,IQCmayperiodicallymonitortopworst3supplierqualityperformanceifcustomerrequired.如果可以進行，對

45、于得分最低的3位且分數小于70分的供貨商,IQC將發放8D,并到供貨商工廠進行輔導.IQC可以按客戶的要求定期對最差3位供貨商的質量表現進行監控。Forsupplierwhocontinuallylistintopworst3supplier3timesorabove,IQCmaydisqualifysupplierfollowedtheclause6.3“supplierqualificationanddisqualification”.對于連續3次或3次以上列入最差3位的供貨商,IQC將按照6.3”供貨商資格認可和取消程序”取消供貨商資格.RECORD記錄:DescriptionStora

46、geMinimumRetentionMaintainbyObsoleteDisposalTitle標題：DocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page11of14記錄名稱保存方法Period保存時間維護人過期處理MaterialDisqualificationrequest物料資格取消申請單BZQP-7-07F01.1FileSave文件保存OneYear一年QATearing銷毀SupplierNon-disclosureAgreement供貨商保密協議BZQP-7-

47、07F02.1FileSave文件保存OneYear一年PURTearing銷毀SupplierReliableInvestigateReport供貨商信譽度調查報告BZQP-7-07F03.1FileSave文件保存OneYear一年PURTearing銷毀SupplierQualificationSummaryReport供貨商認證總結報告BZQP-7-07F04.2FileSave文件保存OneYear一年PURTearing銷毀SupplierDisqualificationRequest供貨商資格取消申請BZQP-7-07F05.1FileSave文件保存OneYear一年PURTe

48、aring銷毀SupplierQualityRiskAssessmentForm供貨商質量風險評估表.BZQP-7-07F06.1FileSave文件保存OneYear一年QATearing銷毀Monthlypoorqualityperformancesupplierlist每月質量不良供貨商清單BZQP-7-07F09.2FileSave文件保存OneYear一年QATearing銷毀FLOWCHART流程圖:N/AATTACHMENT附件:Forthegeneralproduct,suppliershallsubmitdocumentsandsamplesasbelow:Title標題：D

49、ocNo.文件編號：BZQP-7-07SupplierQualityManagementProcedureRevision版本：4供貨商質量管理程序Page貞碼：Page12of14對于一般產品,供貨商需按下表要求提交數據和樣品:No序號Document文件Packingmaterial包裝材料MetalPart五金件Plasticpart塑料件Others其它1Partsubmissionwarrant零件提交保證書Required必須Required必須Required必須Required必須2Partdrawingorspecificationsheet產品規格圖或規格書Required

50、必須Required必須Required必須Required必須3Samples樣品Standardsample標準樣品Accordingtotheactualsituationtodecide(Maxqtylessorequalto7pcs)視具體情況而定(最大數量不多于7pcs)Additionalsample附加樣品Accordingtoth視具體情況而eactualsituationtodecide(Maxqtylessorequalto30pcs)定(最大數量不多于30pcs)4SupplierFAIreport供貨商FAI報告Basedonrequirement依據要求Basedonrequirement依據要求Basedonrequirement依據要求Basedonrequirement依據要求5Rawmaterialdata原材料資料Basedonrequirement依據要求Basedonrequirement依據要求Basedonrequirement依據要求Basedonrequirement依據要求6Reliabilitytestreport可靠性測試報告Basedonrequirem