1、課題序號Unit 4 (1)授課班級授 課 形 式Reading授課日期授課章節名稱Unit 4 Ifyoureceiveacomplaint使用教具教材 板書 投影儀 錄音教學目的. 1.Helpstudentsimprovetheskillofproofreading.2.HelpStudentsgettheproperstrategiesofwritingacomplaint&adjustmentletter教學重點1.Tobeabletocommandthesentencepatterns.2.Helpstudentsimprovetheskillofproofreading教學難點H

2、elpstudentstogettheproperstrategiesofwritingacomplaint&adjustmentletter.教學方法小組討論法 教授法 知識中心拓展更新、補充、刪節內容基本一致教學后記授課提綱或板書設計 Task1 Complain the awful holidayStep2 Learning the dialogue，Master the details of the complaint.have trouble doing sth有困難做某事get through to接通電話,使理解put through接通,完成課 堂 教 學 安 排教學環節及時間

3、分配教學主要內容與過程教法運用第一步：組織教學（3）第二步：復習導入（10）Task1 Complain the awful holidayGive students picture ,and tell them the true traveling experiences that I had last national holiday.Let themChoose the right picture according to the expressions，Then we talk about when we meet these situation well look for custo

4、m service.Step2 Learning the dialogue，Master the details of the complaint.Task1 : ListeningListen to the conversation and circle what it is mainly about.a. Problems with a machine.b. How to use a newly bought machine.c. Pricing of a machine.Step2 Learning the dialogue ，aster the details of the compl

5、aint.Important phrases:have trouble doing sth有困難做某事get through to接通電話,使理解put through接通,完成have problems with有問題cut out停止as if好像，仿佛under warranty在保修期Task3 Understanding and acting.Read the dialogue again, talk the difficult points and 提問板書學生討論板書學生討論拓展討論講解課 堂 教 學 安 排教學環節及時間分配教學主要內容與過程教法運用第三步：講授新課（60）第四

6、步：總結（15）第五步：作業（2）language points with your partner. (group work)Task4 Finish the exerciseTask5 Make the ConclusionFind the right answers and match them1.Oh, Im sorry about that.2.Ive got a bit of a problem here, you see3 Im afraid the manager isnt in at the moment.,could you call later?4 Well, Im af

7、raid there is nothing we can do about it actually.5 I cant tell you how sorry I am.6 I wish it never happened.7 Im afraid I have to make a serious complaint.8 I suggest you leave it with us and well see what we can do.9Im so sorry, I didnt realize.10 Look, Im sorry to trouble you, but11 Im afraid we cant help you at the moment12 Well, Im afraid there isnt much we can do about it.13 Excuse me, there seems to be something wrong with14 Oh, Im sorry about thatStep 3Further discussion If you receive the complaintsvThe awful holiday1.Complaint:When I reach the scenic spot(