年建設(shè)銀行招聘《綜合知識(shí)》考試參考題（附答案）單選題1.自然人因投資、消費(fèi)、結(jié)算等而開立的可辦理支付結(jié)算業(yè)務(wù)的存款賬戶稱為（）。A、臨時(shí)存款賬戶B、個(gè)人銀行結(jié)算賬戶C、專用存款賬戶D、一般存款賬戶參考答案：B2.資料：Weneverthoughtwe'dsaythis,butwe'dwelebacksomechillyweather.AcoolmassofairheadstowardtheUnitedStatesfromtheupperregionsofCanadaandAlaskathisweek,accordingtotheNationalWeatherService.AccordingtotheNWS,amassofcoldairwilldropfromtheArcticregionstoCanadaandthentheupperMidwestnextweek.TemperaturesacrosstheMidwestwilldropintothe60sand70s—asharpdifferencefromthe80degreeand90degreetemperaturesfromrecentweeks.AndtherelativelycoolerairmaybefeltasfarEastasNewYorkandWashington.Thecoolbreezesmaybeawelereliefthistimearound,butrememberthelastfewtimeswegothitwithArcticair?TemperaturesincitiesincludingChicago,Cleveland,NewYork,andLouisvillefellintosingle-digitandnegativeterritoryforlongstretchesduringtheharshwintermonthsofearly2014.Butwe'resureyouremember.Accordingtothepassage,whathappenedinearly2014?A、TemperaturesintheU.S.fellintonegativeterritory.B、PeopleweledcoolbreezesintheU.S.C、HarshwinterstruckinsomecitiesoftheU.S.D、ArcticairhittheU.S.forafewtimes.參考答案：C3.資料：THOMASWILSON15SpringDriveSometown,WI53205Home:（555）555-5555|twsomedomain.AdministrativeAssistantFouryearsofexperienceprovidingtop-notchsupporttoVPs,directorsandmanagers●Administrative:Adeptlyhandleadministrativemattersincludingscreeningcalls,managingcalendars,planningmeeting,makingtravelarrangements,posingdocumentsandorganizingofficesforefficiency.●munications:Interactprofessionallywithalllevelsofstaffandmaintainthehighestlevelofconfidentiality,knownfortactanddiplomacyinhandlingsensitiveissues.●puters:Considereda"poweruser"ofMicrosoftOffice;quicklylearnandmasternewtechnology.EXPERIENCEABCPANY-Sometown,ORAdministrativeAssistant,2009toPresentProvideadministrativesupporttotheinvestmentbankinggroupVPandfiveofherdepartmentdirectors.Answertelephonesandpromptlyandcourteouslyassistclientsandemployeesthroughouttheorganization.Maintaincalendars,coordinatingextensiveappointments,meetingsanddomestic/internationaltravel.●OfficeManagement:Overhauledrecordkeepingsystemfrommanualtoputer-based,creatingauser-friendlyandsystematicinformationmanagementsystemandreducingdata-retrievaltime.●TravelLogisticsManagement:Coordinateabusytravelcalendarthatincludessixinternationalsymposiumsannually,ensuringalleventsaresuccessfullyexecuted.●CustomerRelationshipManagement:TappedintothepowerofPeopleSoftCRMAnalyticstotracktheeffectivenessofleads,marketinginitiativesandrevenues.Generatedreportsthatassisteduppermanagementwithdecisionmakingandweredistributedto200+employeesdepartmentwide.TEMPORARYAGENCYASSIGNMENTS-Sometown,ORAdministrativeAssistant,2008to2009AssignedbyDEFTemporaryAgencyandGHITemporaryAgencytoserveinadministrativesupportrolesforclientsininvestorrelations,hightech,healthcareandrealestatesectors.●HittheGroundRunning:Learnedorganizationalprocesses,policiesandprocedureswithminimalr-uptime.SuccessfullypletedadministrativeassignmentsforABCCo.,JKLCo.,MNOCo.andPQRCo.●ServiceFocus:Adaptedtodiverseworkstylesandconsistentlyprovidedfriendly,personableservice.●ExcellentPerformance:Offeredfull-timepositionattheconclusionoftemporaryassignmentatABCCo.EDUCATIONABCTRAININGACADEMY-Sometown,ORCertificateinOfficeManagement,2009pleted45-creditcertificateprogram.Focusedonbusinessdataprocessing,softwareapplications,basicaccounting,businessmunicationsandbusinesslaw.Theword"overhaul"inEXPERIENCE,line6isclosestinmeaningto:A、updateB、fixC、innovateD、furnish參考答案：B4.資料：Procrastinationesinmanydisguises.Wemightresolvetotackleatask,butfindendlessreasonstodeferit.Wemightprioritizethingswecanreadilytickoffourto-dolist-answeringemails,say-whileleavingthebig,plexstuffuntouchedforanotherday.Wecanlookandfeelbusy.whileartfullyavoidingthetanksthatreallymatter.Andwhenwelookatthoserolling,longuntoucheditemsatthebottomofourto-dolist,wecan'thelpbutfeelalittledisappointedinourselves.Theproblemisourbrainsareprogrammedtoprocrastinate.Ingeneral,wealltendtostrugglewithtaskthatpromisefutureupsideinreturnforeffortswetakenow.That'sbecauseit'seasierforourbrainstoprocessconcreteratherthanabstractthings,andtheimmediatehassleisverytangibleparedwiththoseunknowable,uncertainfuturebenefits.Sotheshort-termefforteasilydominatesthelong-termupsideinourminds--anexleofsomethingthatbehavioralscientistscallpresentbias.Howcanyoubeelessmyopicaboutyourelusivetasks?It'sallaboutrebalancingthecostbenefitanalysis:makethebenefitsofactionfeelbigger,andthecostsofactionfeelsmaller.Therewardfordoingapesteringtaskneedstofeellargerthantheimmediatepainoftackingit.Tomakethebenefitsofactionfeelbiggerandmorereal:Visualizehowgreatitwillbetogetitdone.Researchershavediscoveredthatpeoplearemorelikelytosavefortheirfutureretirementifthey'reshowndigitallyagedphotographsofthemselves.Why?Becauseitmakestheirfutureselffeelmorereal-makingthefuturebenefitsofsavingalsofeelmoreweighty.Howcanyoubeelessmyopicaboutyourelusivetasks?A、Makethecostsofactionfeelsmaller.B、Maketherewardlargerthantheimmediatepainofdoingit.C、Makethebenefitsofactionfeelbigger.D、Alltheabov參考答案：D5.資料：Largeindustrializedarenowinarecession.Whataretheprospectsforeconomicrecovery?Thethreemostimportantindustrialeconomiesintheworldare,atthemoment,facingenormousproblems.Germanyisstrugglingwiththecostofreunificationandisinrecession.JapanisalsoexperiencingrecessionandtheUnitedStateshasalargebudgetdeficit.Forecastersandanalystsfacequestionsabouttheprospectsofaneconomicrecovery.Herearesomeoftheirfindings:TheelectionofanewpresidentoftheUnitedStatesgavehopetotherestoftheworld.IftheUSrecovered,therestoftheworldwouldfaceamorepromisingfuture.However,analystsnowacceptthattheUSwillonlyrecoververyslowly.Consumerandinvestorconfidenceisstilllacking.Largedeficitsanddecliningshort-terminterestratesmeanthereislittlescopeforeconomicstimulus.TheJapaneseeconomy,afteryearsoftradeandbudgetsurpluses,isindeeprecessionandthegrowthratehassloweddownconsiderably.Germaneconomistshaveloweredtheirforecastsforeconomicgrowththisyear.TheloweringofGermaninterestratesmaybringsomerelieftoothermembersoftheEuropeanExchangeRateMechanism（ERM）.However,Germany'simportanceasEurope'slargestexportmarketmaydecline.However,insomepartsoftheworld,therearemorepositivesigns,particularlyinsomeLatinAmericancountriesinSouth-EastAsia.Analystssaysthat,aslongastherateofintereststaysabovetherateofgrowthatnationaline,thentheratioofdebttoinewillgetworse.Fallinginterestrateshelptowardsoveringthisproblem.Theybelieveitmaytakeseveralyearsbeforethereisrealrecovery.However,advancesintechnologyareofferinghopefortheworldeconomy.Findwordsorexpressionsintheabovearticlewhichhavethemeaningof“Theamountbywhichsomethingislessthanwhatisneeded”?A、deficitB、surplusesC、declineD、recession參考答案：A6.資料：JobDescriptionA+ENetworksCo-BrandedCreativeDepartmentislookingforamotivatedcandidatewith1-3years’experiencetobepartofauniquedepartmentontheA&Ebrand.Theselectedcandidatewillbeworkingonco-brandedsponsoredentertainmentandbrandedpartnershipsforA&ENetwork.OurpreferredcandidatewillpossessapassionfortheA+Ebrandsandisknowledgeableofco-brandededsponsoredentertainment.TheProductionCoordinatorwillbeavaluedteammemberbyactingasGrandCentralandsupportingtheteam（internalandexternal）withalllogisticalneeds,suchascollectingassetstoproducespotsandkeepingtrackofalldepartmentactivitiestosupporttheoverallworkflow.Therightcandidatewillhaveabalancebetweenbeingdetailoriented/organizedwhenitestotheproductionprocessanddeadlines,aswellashavingthedesiretocontributetodevelopment.WhichofthefollowingqualityisNOTpreferredforthisjob?A、balancebetweenworkandentertainmentB、desiretocontributetodevelopmentC、knowledgeableofco-brandedsponsoredentertainmentD、passionatefortheA+Ebrands參考答案：A7.資料：It'salmostconsideredsacrilegioustodaytoleaveworkattheendofyourworkdayor（forshamel）onaFridayandsimplynotcheckyouremailuntilyoureturntheofficeduringnormalworkinghours.Theconstantneedtocheckemailisthetrade-offthemodernworkforcehasmadefortheabilitytoworkanytime,anywhere,thankstosmartphonesandtabletsthatkeepusalwaysconnected.Butthreeuniversityresearchershavefoundthatit'snotjustdoingabitofworkafterhoursthatcauseburnout.Thetrueculpritisactuallytheconstantworryingaboutoff-houremail.Anewstudy"ExhaustedButUnabletoDisconnect."byLehighUniversity'sLiubaBelkin,VirginiaTech’sWilliamBeckerandColoradoStateUniversity'sSamanthaConroyshowsthatemployeesaregrowingexhaustedbytheexpectationthattheywillalwaysbeavailable,neverknowingwhatkindofworkrequestswillaskedofthemoffhours.Typically,paniesdon'tmeantostressemployeesoutlikethat.Mostpaniesdon'thaveformalpoliciesthatsaypeoplemustanswerworkemailsafter-hours.（expect,perhaps,incaseswhereanemployeeisoncallduringspecifictimes）.Butpoliciesandculturetendtobetwodifferentthings.Ifsupervisorsroutinelyemailemployeeafterhoursandexpectafastresponse（oftenbecausetheirsupervisorsaredoingthesametothem）,thenthemessageisclear:wheneverthebossemails,theemployeeisexpectedtobeavailable.Thesolutionisforbossestotellemployeesthatanafter-hoursemaildoesn'tnecessarilyrequirearesponsebeforethenextworkday,andtoalsosetsometimeswhenafter-hoursemailingisconsideredacceptableandprohibited,suchasnoemailsviathedinnerhour,onweekends,orafter10p.m,theresearcherssay.Whythestudysaidpeopleare“ExhaustedButUnabletoDisconnect”?A、Becausetheyneverknowwhatkindofworkrequestswillbeaskedoffhours.B、ecausetheyarerequiredbythepanytoansweremailsoffhours.C、BecausesmartphonesandtableskeepusconnectedallthetimD、Noneofabov參考答案：A8.資料：Italy'snextgovernment,acoalitionbetweenthepopulistFiveStarMovementandthefar-rightNorthernLeague,isgivinginvestorsplentytoworryabout.Leakedplans,hastilyabandoned,suggesteditmightwanttoleavetheeuroorasktheEuropeanCentralBanktoforgive€250bn（$292bn）ofItaliandebt.ButlessattentionhasbeenpaidtowhatitmightmeanforItalianbanks,andinparticularfortheirbiggestburden:non-performingloans（NPLs）.Over€185bnofNPLswereoutstandingattheendof2017,themostforanycountryintheEuropeanUnion.（1）ByparisonwithGreecewhereNPLsare45%ofloans,Italylooksmanageablewithjust11.1%.Andithasmadeprogress:inlate2015NPLswere16.8%ofloans.Butanywildpolicylurcheswouldputthatprogressinquestion.Theclean-upofbanks’bookshasreliedonopennesstoforeigninvestors.HugevolumesofNPLs（€37bnin2016andover€47bnin2017,accordingtoDeloitte,aconsultancy）havebeensoldbybanks,oftentospecialistAmericanhedgefundslikeCerberusCapitalManagementorFortress.（2）Theseso-calledvulturefundsmayfindlifeharderunderthenewgovernment.Giventheimportanceofbeingabletorepossessthecollateralforsecuredloans,NPLinvestorshavebeentakenabackbyaproposaltopreventanyactionagainstadebtorwithouttheinvolvementofacourt.Thiswouldruncountertoeffortstoincreasetheuseofout-of-courtsettlementforcollateralacrosstheEU.（3）ThefutureofGACS,aschemeforprovidinganItaliangovernmentguaranteetotheseniortranchesofNPLsecuritisations（withtheEU'sblessing）,isalsoinquestion.Despiteaslowstartin2016,ithasetoplayalargerole.AnNPLsalelastyearbyUniCredit,alargebank,worth€l7.7bn,wassubjecttothescheme.Another€38bn-worhofItalianNPLdealsinprogresswillbetoo,accordingtoDebtwire,anewsservice.ButinvestorsnowworrythatGACSwillnotberenewedonceitexpires失效inSeptember,contrarytopreviousplans.（4）EuropeanregulatorshavemadeaconcertedefforttodealwithNPLs.InMarchtheEuropeanmissionproposedlawstomakecross-borderoperationseasierfordebt（5）Marketshavedeepenedintandem.Aswellasthespecialistfundsdoinglargedeals,moreoptionsfortradingNPLshaveemerged.OneexleisDebitos,atradingplatformthatstartedinGermanyandthatallowsinvestorstotradeinNPLsfrom11Europeancountries,includingItalyandGreece.Mostofitssalesarebetween€50mand€200mandinterestoftenesfromlocalinvestors,saysTimurPeters,itsfounder—forexle,fromindividualswhobuyproperty—backedNPLsasawaytoacquirethoseproperties.（6）Aliquidpan-EuropeanmarketinNPLsoughttopreventbanks’badloansfromaccumulatingandthreateningtheirstability,asduringthemostrecentcrisis.ButItalywould,becauseofitssheersize,bethelargestsourceofsuchloansfortheforeseeablefuture.Andanymarketwithrealdoubtsaboutthelargestsupplierisalmostcertaintobeastuntedone.（7）WhichofthefollowinggoesagainsttheinterestofinvestorsofNPLs?A、Theincreasinguseofout-of-courtsettlementforcollateralacrosstheEU.B、TheGACSwhichmaynotberenewedafterSeptember.C、ThenewtradingplatformfortradingNPLs.D、Thelawsthatguaranteecross-borderoperations.參考答案：B9.資料：It’salmostconsideredsacrilegioustodaytoleaveworkattheendofyourworkdayor（forshame！）onaFridayandsimplynotcheckyourworkemailagainuntilyoureturntheofficeduringnormalworkinghours。Theconstantneedtocheckemailisthetrade-offthemodernworkforcehasmadefortheabilitytoworkanytime，anywhere，hankstosmartphonesandtabletsthatkeepusalwaysconnected。Butthreeuniversityresearchershavefoundthatit’snotjustdoingabitofworkafterhoursthatcauseburnout。Thetrueculpritisactuallytheconstantworryingaboutoff-houremail。Anewstudy。“ExhaustedButUnabletoDisconnect，”byLehighUniversity’sLiubaBelkin，VirginiaTech’sWilliamBeckerandColoradoStateUniversity'sSamanthaConroyshowsthatemployeesaregrowingexhaustedbytheexpectationthattheywillalwaysbeavailable，neverknowingwhatkindofworkrequestswillbeaskedofthemoffhours。Typically，paniesdon’tmeantostressemployeesoutlikethat。Mostpaniesdon'thaveformalpoliciesthatsaypeoplemustanswerworkemailsafter-hours，（except，perhaps，incaseswhereanemployeeisoncallduringspecifictimes）。Butpoliciesandculturetendtobetwodifferentthings。Ifsupervisorsroutinelyemailemployeesafterhoursandexpectafastresponse（oftenbecausetheirsupervisorsaredoingthesametothem），thenthemessageisclear:wheneverthebossemails，theemployeeisexpectedtobeavailable。Thesolutionisforbossestotellemployeesthatanafter-hoursemaildoesn’tnecessarilyrequirearesponsebeforethenextworkday，andtoalsosetsometimeswhenafter-hoursemailingisconsideredacceptableandprohibited，suchasnoemailsviathedinnerhour，onweekends，orafter10p.m.，theresearcherssay。Whatisthispassagemainlyabout？A、BossespushemployeestoworkbysendingemailsanytimB、Employeesareexhaustedbytheconstantneedtocheckemails.C、paniesmeantostresstheworkersoutbysendingemails.D、Noneofabove參考答案：B10.資料：IntheUnitedStatesofAmerica,banksarecategorizedintothefederally-charteredbankwhichreceivedtheircharterfromtheOfficeoftheptrolleroftheCurrency（OCC）;thesearereferredtoas“NationalBanks”;andalsothestates-charteredbankswhichreceivetheircharterfromthesuperintendenttoas“StateBanks”.Banksareallowedtoregistereitherwiththefederalorthestateauthority.LetusnowlookattheorganizationalstructureofmercialBanks,whichincludeunitbanking,groupbankingandbranchbanking.Themaincharacteristicofunitbankingisthatitcanoperateonlyasinglefullservicebankfromasinglelocation.Unitbankinginstitutionsarenotallowedtohavebranchnetworks.However,unitbankingdoesnotnecessarilyhavetobesmall.Infact,manyunitbanksarequitelarge.Groupbankingreferstobankingoperationsconductedbyacorporationowningmorethanonebank.Thegroupbankingsystemusuallyexistsinthestateswherebranchbankingisprohibited.Asforbranching,itissometimesreferredto“l(fā)imitedbranching”or“statesidebranching”.Limitedbranchingallowsbanktooperatebrancheswithingeographicterritoriesauthorizedbythestatelaw.Statesidebranchingimpliesthatbankbranchesareallowedtooperateanywherewithinthestate.NewYorkState,California,FloridaandsomeothersarestatesidebranchbankingareaswhichMinnesota,Arkansas,lowerandothersarelimitedbranchingareas.IntheUnitedStates,therearealsospecializedbanksincludingtheEdgeActBanks,theinternationalBankingFacility,thebankers’banks,thesavingbanks,thesavingsandloansassociations,thecreditunionsandgovernmentownedandtheRealEstateInvestmentTrust（TEIT）.Therearealsonon-bankfinancialinstitutionsintheUSA,includingthesecuritiesfirms,theleasingandmercialfinancepanies,themortgagebankersandtheRealEstateInvestmentTrust（REIT）.LetusnowlookattheFederalSystem.monlyknownastheFederalReserveBankorthe“Fed”,thisistheCentralBankoftheUnitedStatesfoundedin1913.ItdeterminesthereserverequirementwithinlimitssetbytheUSCongress.ThefunctionoftheFediseconomicstabilizationthroughthemanagementofthenation’smoneysupply.TheFederalReserveSystemprisesaboardofgovernorswith7membersstationedinWashingtonD.CReserveBanks,includingBoston，NewYorkCity,DallasandSanFrancisco.TheFederalReserveAct（FRA）1913setoutthepowersoftheFedwhich,ontopoftheregularcentralbank’sobjectives,emphasizethefollowing.i.ManagingthemonetarysystemandmoneysupplyoftheUSA;ii.Providingfundsasthelenderoflastreport;iii.Providingforanefficientcherubclearingsystem;iiii.Providingarigorousbankingsupervisionsystem.WhichofthefollowingisTRUE?（）A.TheFedundertakesbankingsupervisionoverbankingsystemintheUSA、ThesavingsbanksintheUSAareauthorizedtodorealestatebusinessbysomestates’law.B、SpecializedbanksintheUSAprovidefundsasthelenderoflastresort.C、SpecializedbanksintheUSAarethesametothoseinChin參考答案：A11.資料：GoogleandUberhavegrabbedmostoftheattentionregardingtheadventofself-drivingcars,butonSunday,Lyftthrewdowntheultimatechallenge:AmajorityofautonomousvehiclesforLyftwithinamerefiveyears.TheboldclaimwasmadebyLyftco-founderJohnZimmerinapostonMediumoutlininghispany'svisionforthenextdecade."WithinfiveyearsafullyautonomousfleetofcarswillprovidethemajorityofLyftridesacrossthecountry,"saidZimmer,indicatingthatearlyversionsofsuchcarshavebeeninoperationinSanFranciscoandPhoenix.Usuallywhentechfounderslayouttheirvision,it’stypicaltoheargrandclaimsthatalmostpushtheboundariesofbelievability.That'swhattechinnovationisabout.Butinthecaseofself-drivingcars,thesituationisabitmoreplicated.Uberhasalreadybegunrollingoutself-drivingcartestsinPittsburghandGoogleishardatworkonthesamekindofsolutionontheWestCoast.Therefore,talkofgettingself-drivingcarsontheroadis,atthispoint,lessaboutthetechnologyandmoreaboutlogistics.WeknowGooglehasenoughcashtotripledownonanyinitiativeitdecidestotackle.Andasthecurrentride-sharingleaderintheU.S.,Uberhasenoughmarketshare-poweredcredibilitythatafutureincludingself-drivingUbercarsisn'tunrealistic.Todaytherearesomeinternet-basedridesharingsystembuttooverethecriticalmassthesystemhastobereal-time,automatedandextremelyeasytouse.HoweverinthecaseofLyft,whichcontinuestostruggleagainstUber（onereportclaimsthatUberhasover80percentmarketshareintheU.S.）,suchashorttimelinetowardrollingoutafleetofself-drivingcarsseemssomewhatambitious.Nevertheless,Zimmercontinueshisvisionessaywithevenmoreboldpredictions."By2025,privatecarownershipwillallbutendinmajorU.S.cities,"saysZimmer,apredictionthat,ifitturnsouttobetrue,wouldmeanitwouldtakejusteightyearsforthemajorityofthehuman-drivencarsonU.S.roadstodisappear.Possible?Sure.Likely?Eightyearsseemslike,onceagain,abitofwishfulthinkingonZimmer'spart.Remember,ithasn'tevenbeen10yearssincethearrivaloftheiPhone,andasrecenteventsprove,smartphonesarestillacategorythatcanyieldcatastrophicresultsifnotdoneright.Andthosearejustmobiledevices,notvehiclesentrustedwithtransportingandprotectinghumanlives.Tobefair,Zimmer'sessaydoesoffersomefactsandfiguresinanattempttobackuphispositions,butmuchofitdoesn'tappeartotakeintoaccountvariablessuchastheheavilyembeddedinterestsofautomobilepaniesstillrelyingonconsumerautosales,aswellasthemanylegalandroadwaylogisticsthatwillneedtobeaddressedinordertobringaboutthismassivetransformationinsuchashorttime.Oddly,Zimmer'svisiondoeslittletoaddressthemillionsofhumanjobsthatwillbelostonceself-drivingcarsdisplacenotonlytaxidrivers,buttruckdrivers."Webelievethatinthefirstfiveormoreyearsfollowingtheintroductionofautonomousvehicles,theneedforhumandriverswillactuallyincrease,notdecrease,"writesZimmer."Whenautonomouscarscanonlysolveaportionofthosetrips,moreLyftdriverswillbeneededtoprovideservicetothegrowingmarketofformercarowners,"writesZimmer.Butwhataboutafterfiveyears,whenautonomouscarscanprovidefullservice?Whataboutthehumandrivers?Thepushbackfromhumandriverslosingworkwilllikelybeanother,majorrippleintheevolutionofself-drivingcars,aswellasotherautomatedsystemsenteringU.S.societyiningyears.However,noneoftheselogisticalissuesdiminishZimmer'sideas.Hisvisionofthefutureofautonomousvehiclesseemsquitelogicalandinstepwithmostwhoworkinandwatchthespaceclosely.Butthespeedbumpinacceptinghisvisionwholesaleishisambitiousself-drivingcartimelineingeneral,andforLyftinparticular.A、rrangethemneatlyB、presentclearlyC、designcorrectlyD、suggestproperly參考答案：B12.資料：From:PeterManxpmanxbettertraining.co.auTo:JohnMorganjmorganISB.co.auDate:March23Subject:BetterTrainingLtd.DearMr.Morgan,Asaleadinghumanresourcespecialist,BetterTrainingLtd.isuniquelyabletorespondtoyourcurrenttrainingneeds.Pleasetakethetimetoreviewtheattachedbrochure.IamconfidentthatyouwillfindcoursesofimmediaterelevancetoISBInternationalLtd.Ourstandardcurriculumcoverstopicssuchasmanagerialdevelopment,technicaltraining,sales,marketing,andmore.Ourinstructors-professionalsandleadersintheirfields-conductengagingseminarswhilemaintainingthequalityforwhichweareknown.Inadditiontoourregularcourses,wecandeliverindividuallytailoredprogramsatthelocationofyourchoice.IamcertainthatyourorganizationwillbenefitfromourservicesContactustodaytoseehowwecanhelpyouremployeesincreasetheirtechnicalandprofessionalexpertise.Sincerely,PeterManxPresidentWhatisNOTmentionedinthee-mail?A、Reasonableprices.B、Usefulcoursecontent.C、Flexiblearrangements.D、Wellqualifiedteachers.參考答案：A13.資料：From:IrisWuTo:TimApplebySubject:MarketingissuesDate:May3HiTim,Canyouscheduleaconferencecallforallourmarketingdirectors,meincluded,todiscussthelaunchofthenewapplianceline?PleasenotethatourofficesinthePhilippinesandFrancearerespectively,twelveandsixhoursaheadofus.Threfore,kindlyremindthedirectorsthatthecallmayhavetooccuroutsideofbusinesshours.ThemeetingshouldbearrangedbeforethenewproductpresentationsonMay26.IremendschedulingthecallonMay14or15toallowsufficienttimefortheapplianceinformationchartstobeupdatedwithanysuggestedchanges.Shouldadifferentdatebemoreconvenientfortheotherdirectors,pleasecheckwithmetoconfirmmyavailability?ThankyouIrisWhomostlikelyisMs.Wu?A、graphicdesignerB、marketingdirectorC、AnappliancetechnicianD、Anadministrativeassistant參考答案：B14.資料：FORTWOMARKETINGEXECUTIVESLegendCo.isaninternationalfamouspanyspecializedinmanufacturingfurnitureandhouseholdappliances.ItisheadquarteredinNewYorkandhasestablishedover30branchesaroundChina.Withtherapidgrowth,nowthepanyneedstwomarketingexecutives.Qualifications:Nationality:ChineseEducation:masterdegreeinMarketing,Management,Economicsorotherrelatedmajors.Experience:atleast3years’experienceinmarketing.Skills:goodmandoforalEnglish;proficientputerskills.Others:obedienttoarrangementsofthepany;frequentbusinesstripsareacceptable.Ifyouwanttoworkinthepanyandarequalified,pleasecallat01087654321andcontactMr.Smith.Judgingfromthetext,whataremostprobablyproducedbyLegendCo.?A、table,ovenandgarment.B、wardrobe,printeranddryer.C、bedsidel,sofaandcloset.D、refrigerator,washingmachineandlaundrydetergent.參考答案：C15.資料：Faces,likefingerprints,areunique.Didyoueverwonderhowitpossibleforustorecognizepeople?Evenaskilledwriterprobablycouldnotdescribeallthefeaturesthatmakeonefacedifferentfromanother.Yetaveryyoungchildorevenananimal,suchasapingeoncanlearmtorecognizefaces.Wealltakethisabilityforgranted.Wealsotellpeopleapartbyhowtheybehave.Whenwetalkaboutsomeone’spersonality,wemeanthewaysinwhichheorsheacts,speaks,thinksandfeelsthatmakethatindividualdifferentfromothers.Likethehumanfacehumanpersonalityisveryplex.Butdescribingsomeone’speronalityinwordsissomewhateasierthandescribinghisface.Ifyouwereaskedtodescribewhatanicefacelookedlike,youprobablywouldhaveadifficulttimedoingso.Butifyouwereaskedtodescribeaniceperson,youmightbegintothinkaboutsomeonewhowaskind,consideratefriendly,warm,andsoforth.Therearemanywordstodescribehowapersonthinks,feelsandacts.GordonAllports,anAmericanpsychologist,foundnearly18,000Englishwordscharacterizingdifferencesinpeople’sbehavior.Andmanyofususethisinformationasabasisfordescribingortyping,hispersonality.Bookworms,conservatives,militarytypes——peoplearedescribedwithsuchterms.Peoplehavealwaystriedtotypeeachother.ActorsinearlyGreekdramaworemaskstoshowtheaudiencewhethertheyplayedthevillain’sorthehero’srole.Infact,thewordspersonandpersoalityefromtheLatinpersona,meaningmask.Today,mosttelevisionandmovieactorsdonotwearmasks.Butwecaneasilytellthegoodguysfromthebadguysbecausethetwotypesdifferinappearanceaswellasinactions.Welearnfromthepassagethatpeopleclassifyapersonintocertaintypeaccordingto_______A、hiswayofspeakingandbehavingB、hiswayofactingandthinkingC、hislearmingandbehaviorD、hisphysicalappearanceandhispersonality參考答案：D16.資料：EarlyExperiencesIfyou'vemunicatedapositiveinitialimpressionandcustomersdecidetoexploreyourproduct,cantheydiscoverthefeaturesandfunctionsthathelpgetthemuptospeed?Doesyourinterfaceprovideclear,streamlinedpathsfreeofunnecessaryinstructions,distractingvisualelements,orunneededfeaturesorfunctionality?Finally,howwelldoesyourproducthelpcustomersgetthebenefitstheywant,orevenleadthemtobenefitstheywereunawareof?Testinghelpsdetermineifcustomersfindtheterminologyclearandjargon-free;whetherthepageandcontentisorganizedlogicallyfromtheirperspective;ifprocesses-suchasregistration,checkoutorupgrading-areefficientandeasytouse;andifit'sclearhowtocancelaprocessornavigatetoaspecificfunctionorlocation.MaturityOvertime,discoveringshortcutsandadvancedfunctionalitywillhelpmaturecustomersdotheirjobsmorequickly.You'llwanttotesthowtheseoptionsaremunicatedandensurethattheyaddresstheneedsofthesecustomerswithoutimpactingtheexperienceofothercustomers.Unlessyoutestwithactualusers,yourproductteamwon'tgetatrueperspectiveaboutwhatyourproductisliketousebythepeoplewhomattermosttheusersthemselves.Thismayseemobvious,butinmanyorganizations,approximatecustomers-suchassalespeople-aresometimesusedtoreviewproducts.Afterall,theyhavealotofcustomercontact.Butsalespeopledon'thavethesamemotivationsorcontextascustomers.Atbest,thisapproachisrisky.Whenyoutestwithrealusers,usabilitytestsensurethatallproductstakeholdersgetarealistic,honestviewofyourproduct'seffectiveness.Ifyouhaveneverwatchedacustomeruseyourproduct,youmightbeinforasurprise."Obvious"productassumptionsmaybechallenged,oryoumightfindthatcustomersthinkdifferentlyaboutwhatvaluemeanstothem.Whateveryoudiscover,you'llunearthinformationtodevelopproductsthataremorelikelytobeonesthatyourcustomersvalue.Whichofthefollowingistrue?A、Youshouldseparatenewandmaturecustomersintestingyourproducts.B、Approximatecustomersareequallyvaluableasrealusers.C、Salespeoplehavealotofcustomercontact,sotheyhavethesamemotivationsascustomersD、Usabilitytestaimstopleasethecustomers參考答案：D17.資料：Earlierthismonth,presidentsBarackObamaoftheUSandXiJinpingofChinamadeanimportantsymbolicgesturewhentheymittedtheircountries,thetwolargestgreenhousegasemitters,totheParisclimateagreement.Itwastheclearestsignalyettoinvestorsworldwidethattheyneedtothinkabouttheimplicationsofglobalwarmingfortheirportfolios.OnFridayafternoontherewasanexleofwhatthatmightmeanMrObama’sadministrationissuedanordertemporarilyblockingconstructiononasectionoftheDakotaAccessoilpipeline.ThemovewasaresponsetolocalconcernsraisedbytheStandingRockSiouxTribeaboutpotentialdamagetohistoricsitesandthethreatsofoilspills.ButitistheglobalissueofclimatechangethathadraisedtheprofileofDakotaAccess,makingitintoacausecelebreforUSenvironmentalcaigners.BillMcK,whichplayedakeyroleinthesuccessfulefforttostoptheKeystoneXLpipelinefromCanada,hassuggestedthatMrObamacouldblockDakotaAccesspermanently,onthegroundsthatitwouldexacerbatethethreatofclimatec