“十二五”職業教育國家規劃教材旅游情景英語課件制作：蔡慧（第二版）

旅游情景英語Unit3-2ServicesattheHotel

旅游情景英語ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionReviewHomeworkUnit3-2

旅游情景英語Reviewbathroom,DND,DNDsign,turn-downservice,attendant,roomattendant,trolley,housekeeping,housekeepingdepartment,disturb,make,makeup,bit,abit,tire,convenientKeywordsandphrasesUnit3-2

旅游情景英語ReviewAsaroomattendant,whatshouldyougetreadybeforehandwhenyouaregoingtocollectlaundryforguests?Unit3-2

旅游情景英語WarmingUp

DisplayofthePre-classWork:

Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldlikedry-cleaningandironing?Unit3-2

旅游情景英語WarmingUp

DisplayofthePre-classWork:

Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldliketoremovethestainsonhisorhershirt?Unit3-2

旅游情景英語LanguageFocusWordsandPhrasesSituationalConversationsUnit3-2

旅游情景英語WordsandExpressionslaundry/'l?:ndr?/n.洗衣店，洗衣房；洗好的衣服；待洗的衣服laundryservice洗衣服務laundrylist洗衣單laundrybag洗衣袋fill/f?l/vt.&vi.（使）充滿，（使）裝滿；n.填滿…的量fillin填寫（表格等）Unit3-2

旅游情景英語ready/'red?/adj.準備好的；vt.做好……的準備express/?k'spres/adj.明確的，迅速的，專門的expressservice快洗服務charge/t?ɑ:d?/n.費用surcharge/'s?:t?ɑ:d?/n.附加費，額外費用return/r?'t?:n/v.返回，送還Unit3-2

旅游情景英語SituationalConversations

Conversation2Unit3-2

旅游情景英語Scene

descriptionAlaundryman(A)getsacallfromMr.White(B)inroom8016.Nowthelaundrymaniscollectinglaundryattheguest’sroom.Unit3-2

Conversation2LaundryService

旅游情景英語

A:Laundryservice.MayIcomein?

B:Yes,please.

A:Thankyou,sir.Doyouhaveanylaundry?

B:Yes.

A:Pleasefillinthelaundrylist.Hereyouare.

B:OK.Whenwillitbeready?

Unit3-2

旅游情景英語A:Iwillgetitbacktomorrowafternoon.Wouldyoulikeanexpressservice?B:Whatdoyouchargefortheexpress?A:50%surcharge.B:Whencanitbereturned?A:Infourhours.B:OK,I’llhavetotakeit!Thankyou.Unit3-2

旅游情景英語

1.Laundryservice.MayIcomein?Mr.White.

洗衣服務。我可以進來嗎？懷特先生。注：房務中心接到客人需要洗衣服務的電話之后，在得知房號和客人姓名之后，由樓層服務員到客人房間收集需洗衣物。

2.Doyouhaveanylaundry?請問您有洗衣需要嗎？注：詢問是否需要洗衣服務還有另外兩種表達法：Isthisforwashing?Haveyouanylaundry?Unit3-2Notes:

旅游情景英語

3.Pleasefillinthelaundrylist.請您填寫洗衣單。注：洗衣單通常放在壁櫥內或者寫字臺抽屜內，洗衣單的填寫非常重要，收洗衣的服務員務必要仔細清點件數并核對客人對于各類衣物洗滌方法的要求。4.Wouldyoulikeanexpressservice?您需要快洗服務嗎？注：快洗一般會加收50%的費用，應明確告知客人。Unit3-2Notes:

旅游情景英語UsefulExpressions:1.Laundryservice.MayIcomein?洗衣服務。可以進來嗎？2.Doyouhaveanylaundry?請問您有洗衣嗎？3.Pleasefillinthelaundrylist.請您填寫洗衣單。4.Iwillgetitbacktomorrowmorning.我將會在明天早上送回您的洗衣。5.Wouldyoulikeanexpressservice?

您需要快洗服務嗎？Unit3-2

旅游情景英語

Role-playActouttheplaywithyourpartneraccordingtothefollowingsceneswiththegivensentencepatterns.PracticeTaskOne:Unit3-2

旅游情景英語Youarealaundryman.Youhelptheguesttofillinthelaundrylistandtelltheguestthatyoucandeliverherlaundrywithin4hourswithanextrachargeof50%ifitisurgent.ScenedescriptionUnit3-2

旅游情景英語

CompletethefollowingdialoguesinEnglish.TaskTwo：

Ⅰ.A:theroomattendantB:Mr.GreenA:_____________（客房服務）.MayIcomein?B:Yes,comein.A:Excuseme.____________________________________________（非常抱歉打擾您。我現在可以打掃您的房間嗎）？Unit3-2HousekeepingI’msorrytodisturbyou.MayIcleanyourroomnow

旅游情景英語Unit3-2B:Ofcourse.Bytheway.

____________________________________________（你能每天晚點打掃我的房間嗎）？I’dliketowakeuplater.A:Noproblem._____________________________（您每天什么時間方便呢？）.B:Around12:30a.m.A:It’sallright._________________________（我每天12：30

來打掃您的房間）。WouldyoupleasemakeupmyroomlatereverydayWhenwillitbeconvenientforyouI’llcomeat12:30everyday

旅游情景英語Unit3-2Ⅱ.A:thelaundrymanB:Mrs.BrownB:NowIhavesomelaundrythatneedwashing.So,whatshallI

do?A:OK!Letmehelpyou.______________________________（您需要先填寫一份洗衣單）.B:Whereisit?A:Itishere.___________________________________（在寫字臺的第一個抽屜里）.B：Hereyouare!YouneedtofillinthelaundryformItisinthefirstdrawerofthewritingdesk

旅游情景英語Unit3-2A:Letmecheckit!Itisright._______________________（我們提供快洗服務）ifyouareurgent.B:Whatchargefor?A:______________（我們加收50%的費用）.B:It’sgreat.Whencanitbereturned?A:____________________________（我們會在四小時之內送回您的洗衣）.B:Thankyouverymuch.A:_______________（您太客氣）.Wehaveanexpressservice50%surchargeWewilltakeitbackinfourhoursYouarewelcome

旅游情景英語Discussion:Discussthefollowingquestionsandwriteyouranswers.Extending1.Whenyouwanttogointoaguestroom,whatwouldyoudofirst?Andwhatwouldyousay?2.Iftheguestputsouta“DoNotDisturb”sign,doyouknockatthedoor?Why?Unit3-2

旅游情景英語3.Iftheguestasksyoutocomebacksomeothertime,whatwouldyousay?4.Whenaguestwantstohavesomelaundrydone,whatwouldyouasktheguesttodofirst?5.Whydowechargeextraforanexpressservice?Unit3-2

旅游情景英語ConclusionwordsUsefulExpressionsforcollectinglaundryinthehousekeepingDepartment

LanguagepointsinTasksHowtoofferturn-downserviceforguests

Services

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