I.TrueorFalse(10%,1pointsforeachstatement)

1 F

6 T

2

7

F

F

3

8

F

F

4

9

F

F

5

10

F

F

II.Questions(20%,10pointsforeachquestion)

11.Howcanyourcomplaintsandclaimsreceiveguidelinesplease.

best

adjustment

youdesired?

Givesome

1.

2.

Begindirectly.Tellwhatiswrong.

Identifythesituation(invoicenumber,productinformation,etc.)inthetext.Describethestoryinaclearandorganizedway.

Presentenoughfactstopermitadecision.

Namespecificactionstocorrecttheproblemandpolitelymentionstrongtermsifyoufailtogetasatisfactoryreply.

Endpositively---friendlybutfirm.

3.

4.

5.

12.Howtowriteathank-youlettercoveringabusinesssituation?

Athank-youlettercoveringabusinesssituationmightbesentpromptly.Italsomustsoundsincere.Aproperthank-youletterwill:

Beginwithastatementofthanks.

Bespecificaboutwhichisappreciated,whichreflectsasincerefeelingofgratitude.3Endwithapositiveandgenuinestatement.

III.Translation(10%,2pointsforeachsentence)

歡迎各位員工及家人參與。

您要求報銷差旅費的請求已被批準，相信您一定很高興得知這一消息。

我們期待與你們的合作愉快而成功。

Weapologizeagainforanyinconvenience.

Pleaseinformuswhatspecialofferyoucanmakeforus.IV.WritingPractices(60%,20pointsforeachpractice)Part1InvitationWriting(20%)

ToHonorMr.WangHuaqiangGeneralManagerof

ShenzhenHuaqiangImport&ExportCompany

and

Mrs.WangHuaqiang

Mr.WilliamSmith

requeststhepleasureofthecompanyofMr.JonKean

GeneralManagerof

BlightCompany

Part2MemosWriting(20%)

19.Fillintheblanks(10%,2.5foreachblank)

1

D

2

E

3

B

4 A

20.WriteanoticewithgivenChineseinstructions.(10%)

Part3Writeacongratulationletteraccordingtothefollowingsituation.(20%)

21.

DearMr.Xu

Thankyouverymuchforyoure-mailofJunemakingusaveryattractivequotation.

Wehavenoticedthatthequotationyoue-mailedusisonCIFSydneybasis.Aswehavealreadysignedanopencoveragreementwithourlocalinsurancecompany,wewouldpreferyoutosendusaquotationonCFRSydneybasis.

However,itwouldbehelpfulifyoucouldletusknowwhatbenefitswewillbeabletohaveifconsignmentsaretobecoveredatyourend.

DearMr.Robert

Referringto yourletterof December3,wearepleasedtoconfirmyourorderfor100tonsofdatesonthetermsandconditionsagreedupon.

EnclosedpleasefindourSalesConfirmationNo457induplicate,pleasesignandreturnonecopyforourfile.

SincerelyLucyWangEncl.asstated

atareception

onSaturday,Januarythetwelfthatnineteeno