1、Types of ApologiesSimple Apologies You bump into someone You forget someones name You accidentally cut in front of someone in line You break a 4 RMB cup You are a little late to work Complex Apologies You insult a friend You forget your best friends birthday You lie to your friend You break a pricel

2、ess vase You dont show up to class when there is a group project and all your teammates fail the project第1頁/共13頁Simple ApologiesGeneral: “Im sorry” “Im so (very) sorry” “Im really (very) sorry” “I am truly (very) sorry” “Please excuse me. I am sorry” “Im sorry. It wont happen again” “I apologize” “M

3、y apologies (to you)”Slang: “Sorry” “Sorry, dude” “Sorry, man” “Sorry, buddy” “Sorry, eh” “My fault” “My bad”第2頁/共13頁Responses to Simple ApologiesGeneral: “Its no problem (at all).” “Its all right.” “Its no big deal.” “Its fine.” or “Youre fine.” “Dont think twice about it.” “Oh, dont worry (about i

4、t).” “Thats ok. It happens all the time!”Slang: “Not a problem.” “No problem.” “No biggie.” “Its cool.” or “Youre cool.” “Forget (about) it.” “No worries.” “Ah, well, S- happens!”第3頁/共13頁Complex Apologies “I know that what I did was wrong, and I am so sorry. I most certainly didnt mean to make you w

5、orry. I can tell that you are really angry right now and I want to make it up to you. I hope you will give me a chance to do so.” “I just want to let you know how truly sorry I am for hurting your feelings. I deeply respect you as a friend, and the last thing I would ever want to do is damage our fr

6、iendship. I promise never to neglect your feelings again.” “I know there is nothing I can say to take back the hurt I have caused you by being dishonest. The only thing I can say is that I am sincerely sorry, and I want nothing more than to be able to show you that you can trust me again.” 第4頁/共13頁S

7、imple Steps to Apologizing Its hard to apologize! Many of us are ashamed or have too much pride to say were sorry. Sometimes we just dont know how to do it! Apologizing is very personal & situational. However, there are 3 steps that make it easier.第5頁/共13頁STEP 1 Take Responsibility Admit to yourself

8、 that you offended someone. You have to mean it! Apologizing is not a “trick” you can use to spin your actions & win forgiveness without remorse. Dont make excuses. If you did it, own it. Try not to use the word “BUT” “Im sorry, but” almost always means “Its not my fault”第6頁/共13頁STEP 2 Decide When t

9、o Apologize For little things, apologize right away. For example, you wouldnt wait until the next day to apologize to someone for bumping into them. For big things, give the person time to cool off first. Your apology should be more thoughtful. A quick apology might seem phony. Take the time to sit

10、down, look the person in the eyes & apologize honestly.第7頁/共13頁STEP 3 Show Your Regret & Repair the Damage Say clearly that you are sorry or ashamed “I felt bad the minute I told your secret. Im really ashamed of myself (for doing so).” Make it better Start with what youve done or can do “Ive though

11、t of several options that would help to fix the situation. I could” Ask what you can do to remedy your mistake “What else can I do to help regain your trust?”第8頁/共13頁3 Main Components ofEffective Apologies Take Responsibility Acknowledge Try to make consequences of it better your actions第9頁/共13頁Helpful Tips! Its not about who “won” or “lost” Its about keeping a strong relationship Consider your listener Are you apologizing to an emotional person? Or are you apologizing to a logical person? Be patient Dont expect instant forgiveness Apologize face to face if possible第10頁/共13頁Writi